During the COVID-19 crisis, technology has undoubtedly enabled us to stay safe, connected, stimulated, and productive in a way that would have been unimaginable, even 20 years ago. Inevitably, businesses will also need to transform their practices radically in order to adapt to the new world order, enable their employees to be even more productive in a significantly altered working environment, and exceed heightened expectations from their customers in order to remain competitive and relevant. While researching the white paper, Beyond COVID-19: How Hote Technology Can Drive Recovery, 4 key trends emerged as the keys to a successful recovery strategy.

IDeaS, a SAS company, the world's leading provider of hotel revenue management software and services, announced today its partnership with Cora Cora Maldives to implement IDeaS G3 Revenue Management System (RMS) at the Maldives' most anticipated new resort opening of 2021.

Oracle Food and Beverage Virtual Connect is back and better than ever. After a successful November event exploring how restaurants can recover and rebound after an unpredictable year, we're gathering again (virtually) to discuss how restaurateurs are refocusing their strategies to accelerate growth through concept expansion including ghost kitchens and virtual brands, better customer journeys from drive-thru to curbside and loyalty programs that bring guests back to the table.

The American sitcom "Cheers" is ranked as one of the most popular television shows in history. Over 11 seasons and 275 episodes from 1982 – 1993, millions tuned in each week to see the latest happenings at local Boston drinking establishment "Cheers" (although we Bostonians know the show actually showed the exterior of the Bull & Finch pub). And while the show was mainly centered around various romances, social issues, and the personal dilemmas of the cast, it was the friendship, camaraderie, and good-natured joviality of the staff and guests that created a welcoming atmosphere that kept audiences returning each week.

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the University of Texas Southwestern Medical Center Campus has implemented the Agilysys InfoGenesis ecosystem of modern cloud-native SaaS POS solutions for its campus dining including InfoGenesis POS, IG Buy self-service kiosks, IG OnDemand mobile ordering and payment, and Agilysys Pay for secure payment processing.

COVID-19 has completely altered the way the hospitality and attractions industries will operate for the foreseeable future. This pandemic has provided an opportunity for business leaders to reevaluate their business models and leverage more technology. Digital trends are not new, particularly when it comes to interacting with customers. But the most recent experience has made it clear that hospitality and attractions operators must extend digital enablement to their frontline staff.

Interview between Guestline and Vicki Jackson, Deputy Hotel Manager at Gisborough Hall Hotel.

OpenKey, the industry standard for universal digital key for hotels has announced a new alliance with ThinkReservations: an all-in-one online booking engine, property management system (PMS), and channel manager for small-to-medium size lodging properties.

In any industry, hiring, training, and effectively onboarding new staff is a significant undertaking that is often wrought with nuanced challenges. In the wake of the coronavirus pandemic, however, we find ourselves in an entirely new landscape.

INTELITY®, the provider of hospitality's broadest guest experience and staff management platform, has signed a deal with Hutton Brickyards to implement the full INTELITY platform at the new retreat located in Kingston, New York. Opening in May 2021, Hutton Brickyards will provide mobile, in-room, and staff capabilities that optimize operations and eliminate friction within the guest experience in order to foster genuine relaxation and deep connections to nature.