COVID-19 has completely altered the way the hospitality and attractions industries will operate for the foreseeable future. This pandemic has provided an opportunity for business leaders to reevaluate their business models and leverage more technology. Digital trends are not new, particularly when it comes to interacting with customers. But the most recent experience has made it clear that hospitality and attractions operators must extend digital enablement to their frontline staff.

Interview between Guestline and Vicki Jackson, Deputy Hotel Manager at Gisborough Hall Hotel.

OpenKey, the industry standard for universal digital key for hotels has announced a new alliance with ThinkReservations: an all-in-one online booking engine, property management system (PMS), and channel manager for small-to-medium size lodging properties.

In any industry, hiring, training, and effectively onboarding new staff is a significant undertaking that is often wrought with nuanced challenges. In the wake of the coronavirus pandemic, however, we find ourselves in an entirely new landscape.

INTELITY®, the provider of hospitality's broadest guest experience and staff management platform, has signed a deal with Hutton Brickyards to implement the full INTELITY platform at the new retreat located in Kingston, New York. Opening in May 2021, Hutton Brickyards will provide mobile, in-room, and staff capabilities that optimize operations and eliminate friction within the guest experience in order to foster genuine relaxation and deep connections to nature.

Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, is excited to announce the appointment of Jenny Cybul as Chief Human Resources Officer at Cendyn.

Furthering its expansion into partnering with leading edge hospitality software solutions, OpenKey is pleased to announce its partnership with ResortSuite; a global leader in guest-centric hospitality management software. OpenKey's Digital Key software will work in twine with ResortSuite to provide a more personalized guest experience to its luxury hotel partners.

IDeaS, a SAS company, the world's leading provider of hotel revenue management software and services, announced today it will implement IDeaS G3 Revenue Management System (RMS) at two properties for Atrium Hospitality: the Chateau on the Lake, Branson, and the Wyndham Grand, Oklahoma City.

Beekeeper, the leading mobile workforce productivity and collaboration platform designed specifically for frontline workers, today announced the launch of its inaugural handbook for business and operations leaders, "The Rise of the Frontline Worker: How to Turn Your Frontline Workforce Into Your Biggest Competitive Advantage."

ASSA ABLOY Global Solutions through its reputation as a leader in hotel security innovation and together with regional distributor, Indian Ocean Visions Co. Ltd., have been selected by Novotel Convention & Spa Antananarivo Hotel to implement VingCard Essence door locks with Mobile Access. Aiming to represent the latest in comfort and modernity that Madagascar has to offer, the newly constructed 180-guestroom property can now ensure that its guests are protected with the industry's highest standard in security access technology while providing them with the contactless convenience of digital check-in and guestroom entry.