Finding the right hotel accounting software can be challenging but finding a hospitality financial management partner that offers “unparalleled” and “flawless” customer service is a real coup. The Battery, a private social club with a handful of guestrooms in San Francisco, has done just that with Aptech. Serving 5,000 members, The Battery is leveraging PVNG from Aptech to manage its enterprise accounting. In addition to being extremely pleased with the user-friendliness of the solution, the club operator says the responsive, intelligence, and overall knowledge of the Aptech support team is what has them elated over service.

Over the last few decades in travel technology, Client-Server architecture has been the IT standard across the world. Even though this method served the industry’s basic needs for many years, it has also been responsible for inefficient, hard-to-scale systems that lack the agility required in today’s fast-paced travel environment.

As a left-brained person, numbers have always fascinated me. Numbers help inform decisions, solve problems and solidify arguments. On the flip side, numbers can also give the wrong guidance when context isn’t considered. Let me give you a classic example of some misguided, out-of-context trust in numbers.

IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today that Radisson Hotel Group has implemented IDeaS RevPlan™ across 147 hotels of its EMEA-region portfolio, and counting.

Real-time location technology provider TraknProtect is honored to have participated at this year’s HITEC with the goal to empower attendees with the vital insight needed to deliver the heightened security and operational efficiency that today’s hotel guests and employees increasingly expect. TraknProtect representatives were on hand to provide visitors with first-hand demonstrations on the latest capabilities that advanced location-based technologies can provide in minimizing security risks to staff while simultaneously boosting employee productivity and ensuring swift guest service.

INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff operations platform, announced today a new deal with The Grand Resort in Warren, Ohio. The Midwestern destination resort, well regarded for its high standards, will deliver contactless service for guests through a branded mobile app with robust capabilities including mobile check-in and mobile key.

Throughout the pandemic, food and beverage companies have weathered surges in demand, rapid fluctuations in consumer buying habits, and the complexities of the global supply chain. Without complete enterprise-wide visibility or collaboration, shifting gears and adapting to trends in the market can seem insurmountable.

Capsolve is a leading hospitality marketing and technology research company known for their thorough and actionable insights on hospitality solutions. In fact, they just wrote a Professional Review of Shiji Group’s portfolio of products. We thought it’d be a great time to connect with Capsolve’s founder and CEO Tim Henthorn to learn more about Capsolve, his perspective on the broader hospitality technology marketplace, and the changes he’s seen in recent years.

More people from more age demographics are using social media, especially when it comes to booking travel — but not everyone uses it the same way. Learn how your hotel can engage the right age group with the right content on social media.

Our Hospitality team was delighted to attend this year’s HITEC event in Dallas. It’s always a great chance to connect with peers, prospects, and partners. It’s also a vibrant environment in which to get a great sense of hospitality industry trends in hotels, and where technology and emerging guest expectations are taking us in this new era.