RMS, a global leader in hospitality technology for hotels, motels, serviced apartments, outdoor lodging, and short-term rentals, has unveiled a bold new brand identity.

Quore, the leading provider of workflow management solutions for hotels, today announced that implementation of its Cleanings Plus solution is underway at 74 IHG® Army Hotels, representing 12,190 guestrooms at 40 Army posts across the United States and Puerto Rico. Each hotel will be equipped to optimize performance, track room status, and coordinate tasks more efficiently.

Hotel decision-makers in 2025 face an uncomfortable truth: the old playbook isn’t working anymore. Labor shortages, consumer spending shifts, and rising operational costs are testing every property’s ability to maintain profitability.

There’s a popular myth making the rounds in hospitality tech circles that AI will fix everything. That you can plug in a chatbot here, an algorithm there, and suddenly your operations are running on autopilot and every guest gets a “wow” moment.

The positive trend in guest satisfaction continued in Q2 2025, pushing the Global Review Index (GRI) to a new record of 86.9% globally. This growth was driven by strong performance in North America, the Middle East, and Oceania, with 3-star properties showing the most significant gains (+0.6 pp). However, this peak in satisfaction tells only part of the story, as global review volume grew by a meagre 0.4%. This disconnect was most evident in the sharp drop in review volume in North America (-3.0%) and Europe (-1.2%), reflecting a potential downturn in arrivals for North America and a more complex market reality for the EU.

dailypoint™, the leading Central Data Platform (CDP) and Loyalty Solution for the hospitality industry, has been selected as a technology partner by the iconic Sandy Lane resort in Barbados.

It used to be that when someone searched for your business on Google, your Instagram pages wouldn’t appear. That’s finally changing, as Instagram has decided to allow Google to display public posts, reels, and videos in external search results.

Shiji, the global leader in hospitality technology, has announced the release of its Q2 2025 Guest Experience Benchmark, highlighting steady global gains in guest satisfaction, driven by consistent performance across property tiers and key regions.

As AI tools like ChatGPT, Perplexity, and Claude become the new search engines, a new kind of optimization is emerging: GEO — Generative Engine Optimization.

The most significant barrier holding back hotel F&B isn’t cost, but comfort, a deep-seated comfort with outdated systems. It’s the notepad by the pool, the clunky POS terminal, and the data that never leaves the restaurant. This operational friction is a constant source of frustration for staff and a silent disappointment for guests who expect more.