Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced the latest expansion of its contact center services with the opening of a new location in South Africa. Initially tasked with handling reservation calls for one of hospitality’s fastest growing North American companies, Cloud5’s South African contact center underscores the industry’s continuing rebound and will expand its offshore capabilities as market conditions continue to evolve.

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions that deliver High Return Hospitality, has won three awards from the gaming industry for its partnership, its technology leadership, and for the positive business impact of its intuitive mobile F&B order-and-pay solution.

INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced today a new deal with Potawatomi Hotel & Casino to implement the INTELITY platform throughout the property. Selected for its robust digital offerings, Potawatomi plans to deploy the complete suite of INTELITY’s strong staff and guest management tool.

Provide security. Be modern. Evolve for the future. Like most hoteliers installing new property management technology, Lindner Hotels had a checklist of criteria for the cloud PMS that needed to be met. But one requirement that may not have been as obvious as the others was especially important in today's marketplace: Make our employees happy.

INTELITY CEO Robert Stevenson recently joined Perry Lane Hotel Manager Drew Dutoit for a lively discussion during Inside the Industry, a live video session moderated by Alan Young of Puzzle Partner Ltd. During this session, Stevenson and Dutoit discuss how tablet automation elevates the guest experience while also streamlining back-of-house operations. Dutoit also explains how ease-of-use is the new luxury for hotel guests.

Over the past several years, there has been a constant debate around automation in hotels and the dilemma between human interactions and machines. While hotels are a relationship-based service industry, the last decade has proven that the guests don’t appreciate waiting in line and that transaction-type interactions (payments, invoice printing, et cetera) have a low added value. In those interactions, only automation can help.

Global business travel is resuming, with 20m more room nights booked in the first six months of 2022 compared to the same period in 2021, according to Amadeus’ Demand360® data. However, new research shows that the needs of corporate travellers have evolved during this time as a result of hybrid and remote work, to include longer trips and a desire for greater variety of accommodation and services. With digital nomads and “bleisure” guests (a combination of business and leisure) now travelling in greater numbers, hospitality technology providers are responding to better serve this growing segment.

The evolution of digital guest experiences in hospitality is still lagging behind other more advanced industries. What do hoteliers need to innovate sustainably and support modern operations?

Sometimes, opportunities emerge during the unlikeliest of circumstances.With strict travel restrictions in Norway, our property – the Solstrand Hotel – was shut down for a good portion of 2021.

Shiji Group and Sunway City Kuala Lumpur Hotels have successfully grown their partnership as the hospitality technology company has completed the implementation of its product Infrasys Cloud POS in all the F&B outlets within Sunway Resort, Sunway Hotel Pyramid and Sunway Hotel Clio, which includes Gordon Ramsay Bar & Grill.