Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced today the company was named the World's Best Hotel PMS Solutions Provider by the World Travel Tech Awards for the second consecutive year. The World Travel Tech Awards recognize, reward and celebrate excellence in travel technology through its annual awards program.

In part one of a new miniseries with Atrium Hospitality we explore how to improve guest satisfaction. So how has Atrium Hospitality become #1 in customer satisfaction from J.D. Power among third party hotel management companies? That question is quite easy to answer. Atrium treats their company’s core values as much more than a HR poster on their office walls. So how did they put their core values into action? It takes a lot more than you may think. Take a listen to see what it takes to truly live out your company’s core values, and learn how Atrium has come to master theirs.

There is much debate in the hospitality industry about the future of ancillary services and upselling. Some will argue that the ancillary revolution is not forthcoming, but the data begs to differ. A recent Oracle study found that 81% of hoteliers surveyed expect a big service model shift between now and 2025, and 49% strongly agreed that special amenities and upgrades are critical to their revenue strategy.

Treat every guest like a VIP. Greet guests via your reservation call center, front desk or guest services agent with the right message, at the right time. Ensure your front-line staff are communicating with the most up-to-date, relevant message for your guests.

In previous blogs and White Papers, we’ve quoted 2017 saying from The Economist that ‘The world’s most valuable resource is no longer oil, but data[1]’.

Rotana, one of the leading hotel management companies in the region with over 100 properties across the Middle East, Africa, Eastern Europe, and Türkiye, has selected dailypoint™ as a full-service solution partner for their customer relationship- and guest data management. All Rotana properties across all brands will use dailypoint´s Hospitality Technology solutions in the future.

Shiji announced today that its product Infrasys Cloud Point-of-Sale (POS) has gone live at one of American Liberty Hospitality biggest properties in Houston, Texas.

While Black Friday and Cyber Monday sales have surged in popularity over the past decade, most hotels still need to set up separate campaigns for selling rooms, event tickets, and other ancillary spend throughout the holiday season. Of course, from discounted rates to special inclusions, there are many ways that hoteliers can tempt potential guests and encourage them to book a stay.

SBM (Société des Bains de Mer) is a casino and luxury hotel group with more than 150 years of history in Monaco encompassing four properties that include four and five-star hotels. For more than 12 years, Benjamin Caprini has been the revenue manager for the hotel group. The hotels using IDeaS today include The Hôtel de Paris Monte-Carlo, The Hôtel Hermitage Monte-Carlo, and The Monte-Carlo Bay Hotel & Resort.

There are many reasons why, as manager of Hotel Mesikammen in Finland, I opted to become an early adopter of cloud-based technology and switched to OPERA Cloud property management system in 2019 - and embraced its new hotel distribution solution just this past summer.