MIAMI – Despite a turbulent and dynamic hospitality market in 2021, hotel companies continue to understand the importance of improving the data flow between their systems to ultimately build better guest experiences and increase direct bookings. And they’re turning to Hapi in growing numbers to solve their integration and CRM challenges. “Humbly speaking, we’re grateful to be a growing part of the hotel technology landscape improvement process,” said Luis Segredo, CEO of Hapi. “As Hapi amplifies its mission to create a more connected hospitality industry, we experienced accelerated growth again in 2021 and solidified our position as the leading integrator for hospitality.” In 2021, Hapi closed in on serving 5,000 hotels globally and will deploy another 3,000 in 2022. The company added new partners such as Margaritaville Hotels and Resorts, Great Wolf Resorts, Sonesta Hotels, Lotte Hotels & Resorts and Four Seasons Hotels & Resorts. And it rolled out new features and functionality for existing partners like IHG, Hyatt Hotels, Red Lion, Accor, Rosewood Hotels, and Langham Hospitality Group. Several of these partners are already utilizing Hapi’s newest product, an off-the-shelf Hotel CRM platform built on Salesforce called Hapi Guest, which was finalized in 2021 and will launch to the greater hospitality market in 2022. Hapi Guest is enabling hotel companies to useSalesforce to create traveler personalization at scale, reinventing guest journeys across all channels. PMS data is now available in Salesforce in real time, allowing operators to analyze and action it with Marketing Cloud, Sales Cloud, Service Cloud, and more. In December, Hapi Guest was selected as a Top 3 finalist for an HTNG Techovation Award at HT-Next in Scottsdale. Also in 2021, Hapi achieved Hotel Tech Report's Global Customer Support Certification, a stamp of approval on our amplified efforts toward customer success. To accommodate the growth, Hapi had to scale the team, of course, and the company added talent across implementation and support, solutions architecture, development, and project management. In total, the Hapi team doubled in 2021 and will continue to grow in 2022. The Hapi development team stayed busy in 2021 and achieved key objectives, such as building the framework to provide full support for HTNG Express, assisting Hyatt in enabling digital key through Apple Wallet, achieving PCI Level-1 recertification, and maintaining a 5-star rating on the Salesforce App Exchange. “I’m proud of the team for their incredible efforts in an obviously challenging year, and I’m equally thankful for all the hotel and technology partners that continue to place their trust in Hapi to deliver a more connected hospitality industry,” Segredo said.About HAPI
Hapi is hospitality’s connectivity partner, dedicated to simplifying the complex hospitality technology landscape by connecting hoteliers and solution providers at scale. Hapi removes long-standing data barriers, enabling hotels, hotel companies, and technology providers to access and utilize data in real-time. This empowers the creation of unique, personalized guest experiences that drive business success. Hapi serves over 15,000 hotels globally, including major brands like IHG Hotels & Resorts, Wyndham Hotels & Resorts, Sonesta Hotels, Rosewood Hotels, and Starwood Hotels and Resorts. Visit us at stayhapi.com to learn more about how Hapi transforms hotel data into real experiences.
Organization
HAPI (Data Travel, LLC)
www.stayhapi.com/
52 Riley Road, #522
USA
- Celebration, FL 34747
Email: sales@hapicloud.io
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