Dallas - Hotel Tech Report, the leading platform for hoteliers every where to research, discover and buy new products, today announced that RateGain Travel Technologies Limited (RateGain), a provider of SaaS solutions for travel and hospitality, has earned Hotel Tech Report's level III Global Customer Support Certification (GCSC) for its continued investments into tools, improvement in customer processes and strategies to ensure the ongoing success of its customers. Hotel Tech Report's certification process includes verifying systems put in place by hotel technology providers across four key pillars of the GSCS Rubric, including pre-emptive support, reactive support, coaching and customer validation. Since the onset of the COVID-19 pandemic, hoteliers are now more than ever looking at adopting digital solutions that can help them deliver a perfect guest experience and optimize their processes to improve profitability. However, to evaluate products and processes, most hoteliers require an independent authority to provide them with the right metrics to compare, and that is where Hotel Tech Report fills a critical gap for the industry. The certification helps buyers clearly understand how these solutions can help in their daily lives by providing dependable software and robust processes to ensure they have a seamless experience in delivering value to their guests. The Hotel Tech Report GCSC certification program is the gold standard to analyze software vendors along critical dimensions of customer support infrastructure to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. To become certified, companies must open their internal systems to Hotel Tech Report for assessment along with HTR's rigorous 34-point GCSC Rubric. RateGain's assessment on this Rubric has certified them as a 'Customer-Centric' product company with an average rating of 4.7 out of 5 on its most reviewed product, which is the highest rating as of October 30, 2021 in its category. Commenting on the certification, Hotel Tech Report co-founder Adam Hollander said, "Being Customer-obsessed is a core value at RateGain and this reflects in the processes they have built to support their customers. Right from adding easy-to-learn videos in their products to detailed in-product tours to help customers at each step in getting the maximum value from day one. As RateGain's systems provide time-sensitive information critical for decision-making, the entire user experience is centered around getting the right information at the right time any time of the day. RateGain is also proactive in building transparency by giving control to its customers in monitoring system performance as well as utilizing its proprietary data to provide an additional layer of insights that help its customer make better decisions." Acknowledging RateGain's focus on customer-centric processes, Bhanu Chopra, Chairman and Managing Director, RateGain, added, "Hotel Tech Report's Global Support Certification is playing a critical role in educating hoteliers on the right way to evaluate products and processes and our team at RateGain is delighted to have achieved this certification. The core promise of RateGain is to help our clients find new revenue, and that can only happen if we obsess about the challenges our customer faces and proactively try to solve them every day. Through investments over a period of time, we are striving to provide our customers with more control over their data to make better decisions."About Hotel Tech Report
Hotel Tech Report is the world's largest online community for technology insights and digital transformation strategies trusted by over 160,000+ hoteliers worldwide. Our mission is to arm hotel owners and managers with the tools they need to leverage modern digital technologies and solve real world business problems.
RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world's largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business. Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 3 of the Top 4 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day. For more information, please visit www.rategain.com.
Contact
Ankit Chaturvedi
AVP-Marketing
Phone: +91 9654502760
Email: ankit.chaturvedi@rategain.com
Organization
RateGain Technologies Limited
https://www.rategain.com
6th Floor, 9 Appold Street
London, EC2A 2AP
United Kingdom
Phone: 44 2035141419
Email: marketing@rategain.com
Recent News
 RateGain Announces Exclusive Partnership with Aztech Digital to Accelerate UNO VIVA’s Expansion Across Greece and Cyprus |
 From Data Overload to Commercial Clarity: Why Hotels Need Smarter Decision Intelligence | By Mayank Rastogi |
|
The Future of Hotel Distribution Is Holistic, Not Just About AI - The Voice of a Hotelier |
