dailypoint™ awarded Level III Global Customer Support Certification (GCSC) by Hotel Tech Report
Munich - For the investment in tools, processes and strategies, dailypoint™ has now been awarded Level III Global Customer Support Certification (GCSC) by Hotel Tech Report. The certification focuses on the areas of preventive and reactive support, coaching and customer assessment. This ensures dailypoint™'s continued success with its customers. The Hotel Tech Report GCSC certification program analyzes software vendors in terms of their customer support infrastructure to help hoteliers select technology partners. This enables them to minimize any risks as well as maximize positive outcomes. The certification process requires Hotel Tech Report to assess the company's internal systems against a rigorous 34-point GCSC rubric from HTR. Dr. Michael Toedt, CEO of dailypoint™, is very pleased about the award and thus the praise from customers: "Even the best software will not be successful in the long run if the support does not offer the same high level. For dailypoint™, the quality of the support and account management team is a core element of our philosophy and a key guarantor of our growth. I'm really proud of my team for doing such a great job with our customers." dailypoint™ offers hotel groups in particular the opportunity to consolidate a heterogonous IT and PMS landscape. Today, the dailypoint™ Marketplace offers integrations to all leading PMS systems. The connection to the dailypoint™ Marketplace opens up the possibility for hoteliers as well as software providers to work together on one platform, system-independent. The GCSC assessment below describes the verified systems and processes that dailypoint™ uses to educate, train and support customers. Summary of dailypoint™ GCSC Assessment: dailypoint™, headquartered in Germany, provides a comprehensive Central Data Management (CDM) and Central Data Platform (CDP), including its highly regarded CRM and Email Marketing solutions. With innovative AI processes and seamless integrations, dailypoint™ supports hotels worldwide in creating unified guest profiles and enhancing the guest experience. For more information visit dailypoint.com.
"The dailypoint™ team not only provides great self-service support through their help center and ticketing systems to answer questions. They also offer an academy for customers and webinars to learn best practices and constantly expand knowledge," said Hotel Tech Report co-founder Adam Hollander.
Contact
Nadja Weindl
Director Marketing & Communication
Phone: +49 89 1893569-12
Email: nadja.weindl@dailypoint.net
Organization
dailypoint™
https://www.dailypoint.com/
Augustenstr. 79
Munich, 80333
Germany
Phone: 49 89 189 35 69 0
Email: info@dailypoint.net
Recent News
 Sandy Lane Partners with dailypoint™ to Drive Personalized Guest Experiences with Hotel CRM |
|
Grand Metropolitan Hotels Selects dailypoint™ as Loyalty and Data Management Partner |
|
dailypoint™ on Track for Growth |
