apaleo Publishes New White Paper: “Get a Grip on Guest Payments”
MUNICH - Today, apaleo announced the release of its latest white paper, Get a Grip on Guest Payments. The focus of this free download is to understand the challenges hotels are currently facing, address current consumer expectations, reduce fraud and customer friction, and explain how technology solves these problems. It's vital to realize how payments affect the experience throughout the guest's journey and how it reflects back on the accommodation provider. From a guest's perspective, payments are expected to not only be fast and frictionless, but also trustworthy and secure. When something doesn't work properly or is open to human error, the risk of unmet expectations will likely lead to a negative experience. "When the COVID-19 crisis hit, hotels faced a surge of refund requests amid mass cancellations and closures, all while having to fight potential cargebacks. Those with automated and integrated systems in place have fared much stronger compared to accommodation providers who had to manage everything manually." - Benjamin Schmid, Founder @ apaleo. Download the free white paper and learn how technology and automation are key to the payment automation process.About Apaleo
Apaleo is the world's most open API-first property management platform for hospitality businesses. Powering over 2,000 properties in more than 30 countries, Apaleo streamlines operations and elevates guest experiences across hotels, vacation rentals, serviced apartments, and residential living. Apaleo's Agent Hub–the first-ever AI agent marketplace for hospitality–helps operators adopt autonomous agents to improve business performance. Customers include citizenM, easyHotel, limehome, Korner Hotels, Miiro Hotels, and Numa. Apaleo is Phocuswright's 2025 EMEA Travel Innovation Award winner. For more, visit apaleo.com
Contact
Nicholas Johnson
Email: nicholas.johnson@apaleo.com
Organization
Apaleo GmbH
The open hospitality platform
https://www.apaleo.com/
Sandstr. 3
Munich, 80335
Germany
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