Agilysys Announces Hospitality Technology Solutions That Enable Safe and Enjoyable Guest Experiences
ALPHARETTA, Ga. - Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that it is delivering a broad range of solutions designed to help their customers rapidly adapt to the COVID-19 "New Normal" world. These solutions have already been implemented with customers and are delivering impressive returns on investment. As guests engage with hospitality providers, they are demanding a safe and healthy experience. Operators, as a result, are faced with the need to keep revenue flowing while enforcing social-distancing, providing a touchless self-service experience, finding innovative ways to deliver products and services, and implementing new frequent deep cleaning protocols. Agilysys has responded to these needs with enhanced solutions, some already in use at multiple customer sites, to help them implement mobile ordering, guest self-service, mobile check in/check out, digital keys, guest two-way communication and contactless payment, producing measurable results with respect to guest experience, increased efficiency and ease of use. Many of these enhancements have been developed in partnership with customers who have been at the forefront of driving an enhanced guest experience. "Hospitality operators are facing a new world of guest expectations and guidelines from governments," said Rohith Kori, Senior Director, Corporate & Product Strategy at Agilysys. "Over the last three years, driven by our robust R&D engine, we have been singularly focused on building full-featured, integrated yet modular enterprise-grade solutions for the hospitality industry. Agilysys stands ready to service our customers as digital transformation efforts accelerate across our markets." Agilysys solutions help our customers to: Keep Revenue Flowing
Enforce Social-Distancing
Enable Contactless & Cashless Commerce
Automate Staff Workflow & Task Management
"Due to COVID-19, Sea Pines Resort would not have any revenue stream for Food & Beverage if it were not for Agilysys rGuest Buy OnDemand!" said Matt Roher, Director of Food & Beverage for Sea Pines Resort. "OnDemand has created an opportunity for us to service our guests, homeowners and residents with ease and confidence. We look forward to reopening our Bakery with the full suite of Agilysys products in the coming week!"
"We offered our guests the ability to check-in and check-out using their mobile phones and Kiosks with Agilysys rGuest Express products well before the COVID-19 mandated closures. We noticed an almost immediate shift toward using this technology and look forward to welcoming back our customers with self-service and social-distancing options," said Don Karrer - Corporate VP of IT for Golden Entertainment.
"We were using an inefficient room assignment method with a manual, telephone and radio relay system. Rooms were not ready when guests arrived, and housekeeping was strained," said Ed Nickelson, Director of IT at Pinehurst Resort and Country Club. "Using rGuest Service from Agilysys, the front desk staff now assigns rooms as "ANCI" (Arrived - Not Checked In) which signals the Guest Room Attendant's tablet which room to clean next. Rooms are turned over quickly as staff move effortlessly throughout their day. Once a room is marked as inspected, the system automatically sends the guest an SMS that their room is ready."
For additional COVID-19 resources, please visit the Agilysys Coronavirus Resource page at: https://www.agilysys.com/en/hospitality-resource
Agilysys exclusively delivers state-of-the-art software solutions and services that help organizations achieve High Return Hospitality™ by maximizing Return on Experience (ROE) through interactions that make "personal" profitable. Customers around the world use Agilysys Property Management Systems (PMS), Point-of-Sale (POS) solutions, Food & Beverage Inventory and Procurement (I&P) systems and accompanying hospitality ecosystem solutions to consistently delight guests, retain staff and grow margins. The Agilysys 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. www.agilysys.com
Contact
Robert Shecterle
Director of Product Marketing
Phone: +1 770 810 6046
Email: robert.shecterle@agilysys.com
Organization
Agilysys, Inc.
https://www.agilysys.com/
3655 Brookside Pkwy, Ste 300
USA
- Alpharetta, GA 30022
Tollfree: 18002418768
Phone: 1 (877) 369-6208
Email: sales@agilysys.com
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