Schloss Elmau selects Shiji’s Infrasys Cloud for its Point-of-Sale Platform
Infrasys, a Shiji Group Brand, delivers a cloud-based POS designed for enterprise hotel operations. With over two decades of building POS systems for the hospitality industry, Infrasys is one of the most versatile and proficient systems on the market and has over 7,000 installations today.
Schloss Elmau was looking to switch to a POS system that was feature-rich, flexible and user-friendly so that their team could manage the system on their own with less dependency on the POS vendor. Based on this criterion, Infrasys proved to be the right fit, as the software was designed to be easily customized. This design allows Schloss Elmau to make configuration changes to the software without assistance from the Infrasys support or development teams. In addition, Schloss Elmau appreciated the hardware-agnostic design of Infrasys. The flexibility to use any type of hardware device and operating system, significantly lowered their financial investment as they can re-use the existing POS workstations that they had previously installed throughout the resort's 16 dining outlets. Schloss Elmau deployed Infrasys POS on iPhones throughout their property providing more opportunities to improve interactions with their guests. With Infrasys' flexibility, the resort has the option to add additional iPhones to their portfolio, or even Windows and/or Android devices at any time, without worrying about a disruption in service or compatibility troubles. Infrasys is built to have the same user experience across different hardware devices, whether a mobile device or POS workstation, reducing the need for additional training. Dietmar Mueller-Elmau, CEO of Schloss Elmau stated: "It was important to us to select a point-of-sale vendor that not only provided professional customer service, but also a cloud-based mobile POS System which has a fast reaction time and is very easy to use and reliable. The state-of-the-art systems architecture allows us to adapt to changing requirements in different outlets in a timely and reliable fashion, which we need to stay competitive." "Having the chance to work with Schloss Elmau is tremendous. We are proud to be their POS partner and are pleased that Infrasys has already had a positive impact on their operation. We look forward to the continued partnership" said Sven Maas, Senior Vice President for EMEA at Shiji Group. About Schloss Elmau
Dietmar Mueller-Elmau, who has been the founder of Fidelio & Opera Software Systems, is the owner and CEO of Schloss Elmau, a Luxury Spa Retreat & Cultural Hideaway ranked as one of the world´s best Luxury Resorts. Schloss Elmau has hosted the G7 Summit in 2015 with Barack Obama and Angela Merkel and features two 5 Star Hotels with 162 rooms & suites, 6 Spas, 9 Restaurants and a concert hall celebrating a unique cultural program with the great artists of our time. Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based solutions include property management system, point-of-sale, guest engagement, distribution, payments, and data intelligence for over 91,000 hotels worldwide, including the largest hotel chains. With more than 5,000 employees across the world, Shiji is a trusted partner for the world's leading hoteliers, delivering technology that works as continuously as the industry itself. That's why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions. For more information, visit shijigroup.com.
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