Alpharetta, Ga. — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the release of its annual hospitality infrastructure study, Guest Experience Management: How to Deliver What Matters Most to Guests. Based on survey data from more than 300 hospitality managers and executives across various functional disciplines at 184 properties, the annual survey examines the state of hospitality technology and its impact on the guest journey and experience. The focus of this year's study is the rapidly growing area of Guest Experience Management (GEM), the practice of developing, designing and aligning guest interactions in a manner that exceeds expectations and boosts satisfaction, advocacy and long-term loyalty. According to the study, over 57 percent of survey respondents said technology solution integration is a key component of delivering best-in-class guest experience management (GEM). Agilysys' annual study tracks the guest experience attributes that set properties apart, according to hoteliers. It also uncovers the most critical guest experience capabilities for competitiveness, the challenges that limit guest experience improvement, and the ways hotels are leveraging their technology providers. Other key findings from this year's study include:
"Delivering a superior guest experience is the primary goal of all hotel strategy and operations," said Agilysys' Director of Product Marketing, Robert Shecterle. "This study delivers actionable insights into how to manage the accelerating pace of change in guest expectations and the technology required to meet and exceed guest experience goals."
The annual study is available on the Agilysys website. Click here to access the report.
Agilysys exclusively delivers state-of-the-art hospitality software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities, or together in a coordinated ecosystem that unifies data and workflows across a property, to equip staff members to delight guests, improve efficiency and grow margins. www.agilysys.com
Contact
Heather Foster
VP of Marketing
Phone: 770-810-6031
Email: Heather.Foster@agilysys.com
Organization
Agilysys, Inc.
https://www.agilysys.com/
3655 Brookside Pkwy, Ste 300
USA
- Alpharetta, GA 30022
Tollfree: 18002418768
Phone: 1 (877) 369-6208
Email: sales@agilysys.com
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