HTNG charters a new workgroup to help hospitality companies deliver an optimized Wi-Fi experience for guests. Hospitality companies currently do not have an accurate, consistent or objective measure of the Wi-Fi or the high-speed Internet access (HSIA) quality from a guest's point of view, making it difficult or impossible to utilize real time data or historical analysis for evaluation. Due to this, hotel companies are not able to effectively identify a positive or negative guest experience. This results in reduced guest scores, owner frustration with brand standards, negative experiences with technology ecosystem providers and the inability to effectively manage this component of the guest experience. HTNG's Improving the Guest Wi-Fi Experience Workgroup will develop industry recommendations to standardize and measure the key performance metrics that utilize real time or historical data to give insight into, and ultimately predict, an excellent quality of the guest experience (for Wi-Fi). The group will focus on allowing hospitality companies to increase guest satisfaction, adequately prepare investment strategies and improve the consistency of service delivery across their respective footprint. These recommendations will also create new opportunities for software and hardware vendors to provide to the industry. The kickoff teleconference for HTNG's Improving the Guest Wi-Fi Experience Workgroup will be held on Thursday, October 4 at 09:00 - 10:00 AM CST. To sign up, HTNG members can visit the Improving the Guest Wi-Fi Experience Workgroup page and log in to join. Part of the American Hotel & Lodging Association (AHLA), HTNG the premier technology solutions association in the hospitality industry, HTNG serves members from hospitality companies, technology vendors to hospitality, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry.
Currently more than 400 corporate and individual members from across this spectrum, including world leading hospitality companies and technology vendors, are active HTNG participants. HTNG's Board of Governors, consisting of 22 top IT leaders from hospitality companies around the world, itself has technology responsible for over 3 million guest rooms and world-leading venues. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups.
Contact
Emily Wilson
Marketing Manager
Phone: 3126905039
Email: emily.wilson@htng.org
Organization
Hospitality Technology Next Generation (HTNG) - AHLA
www.ahla.com/htng
1250 Eye Street N.W., Suite 1100
USA
- Washington, DC 20005
Phone: 1 202 289 3100
Email: ewilson@ahla.com
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