How Harbor House Inn sailed to No. 1 on TripAdvisor & cut OTA commissions by 35%
A small hotel with a big heart, Harbor House is a quiet little inn off the Santa Barbara coast that enjoys a loyal following of repeat guests who praise the property's quaint ambiance, charming rooms and friendly service.
Before Guestfolio CRM, the independent hotel didn't have the right tools to communicate with guests or publicize positive comments. The hotel relied on the OTAs for awareness in the market and commission rates took a healthy chunk of booking revenue. In less than a year, Guestfolio CRM made a huge positive impact on Harbor House, delivering amazing results. Success stats:
Contact
Casey Munck
Senior Marketing & Communications Manager
Mobile: +1 561 419 2191
Email: cmunck@cendyn.com
Organization
Cendyn™
https://www.cendyn.com/
301 Yamato Rd, Ste 3194
USA
- Boca Raton, FL 33431
Phone: 1-561-515-6276
Email: info@cendyn.com
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