Volara and Amazon Alexa: Driving Efficiency in Hotel Service
Amazon CTO Werner Vogels Highlights Volara at ReInvent 2017
Amazon CTO Werner Vogels Highlights Volara at ReInvent 2017
Las Vegas, Nevada -- This morning's keynote address from Amazon Chief Technology Officer, Werner Vogels, examined the potential of Amazon Alexa in the enterprise and highlighted the measurable business impact that Volara's Voice Hub for the Hospitality Industry is already having at hotels across the country. Volara has been collaborating with Amazon Web Services (AWS) over the past year to deploy and manage Amazon Echo Dot devices in hotels across the country. The devices leverage the just announced Alexa for Business and run Volara's software - which enables local management of the voice-based interactions engaging guests and seamlessly integrates those interactions into the leading technologies operating in hotels today. Werner Vogel's assertions about the efficiency gains and positive experience of engaging with Amazon Alexa are proven out in the utilization data Volara is seeing at leading hotels across the country. Volara is voice automating an average of:
Traditionally, guests have called down to the front desk on the landline telephone found in every guest room. This antiquated and resource-intensive practice is being eliminated. Today, Volara is saving hotels 12 hours of staff time per 1,000 occupied room nights.
With Volara and Amazon Alexa's collaboration hoteliers are able to:
These experiences are unique to, and consistent with, the hotel brand, but have included:
Volara - in collaboration with AWS - has put hotel services at the top of over 400,000 guests' tongues and smiles across each one of their faces.
"Volara's collaboration with AWS has resulted in demonstrable impact on hotel service," said David Berger, CEO of Volara. "Guests are better served and hotels are more efficient. Guests can make requests just by talking in their room and their requests are routed directly through existing hotel management software to the appropriate member of staff for fulfillment."
Volara is deployed today at hotels across the United States, including those under all of the major flags.
"Our experience at the Alexis hotel has been consistent with what Amazon's CTO Werner Vogels described in his speech," said Jenn Gile, Assistant General Manager of the Alexis Hotel by Kimpton in Seattle, Washington. "The staff time saved by the Volara-powered Amazon Echo Dot devices at the Alexis - which adds up to over 40 hours each month - has enabled our professional team to focus on higher value engagement with our guests - i.e, those interactions that require a distinctly human touch."
"Guests of Thompson Hotels are extremely tech savvy, and many of them have Alexa in their own homes. At Thompson Seattle we strive to provide a seamless technology experience for our guests when they travel and we are fortunate to be able to partner with a local company like Amazon. In addition to helping our guests be more efficient by using Volara-powered voice commands for concierge services and in-room controls, we are also enabling our guest services team to be more efficient," noted Amanda Parsons, General Manager of Thompson Hotel Seattle. "Guests may now get quick answers to many of their questions—from the hotel's Wifi password to the hours of our restaurant and rooftop bar—without having to pick up the phone, dial and wait for a response. In the meantime, our staff spends less time on the phone and more time with our guests, focused on personalizing and enhancing their stays."
To learn more about Volara and the power of voice-based guest engagement, click here.
Uniguest is a global leader in providing connected technology solutions to enable those in hospitality, senior living, sports, stadiums, entertainment, healthcare, retail, education, government, corporate, and enterprise to engage with their audience. Uniguest is highly focused on creating deep client relationships as shown by its most recent NPS (Net Promoter Score) score of 81. Uniguest supplies turnkey technology solutions that include digital signage, IPTV, enterprise video and engagement apps, professional services, and 24/7/365 multi-lingual support.
Contact
David Berger
CEO
Email: db@volara.ai
Organization
Uniguest
https://volara.io
450 Lexington AvenueFloor 4 (WeWork)
USA
- New York, NY 10017
Phone: 917-573-0529
Email: db@volara.ai
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