Singapore -- FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, has announced the general availability of FCS e-Connect V3.1 and m-Connect V3.1, providing hoteliers with a means to streamline even more functions related to guest request and work order dispatch management. Already recognized as an industry leading solution for enhancing property wide communication and task status tracking functionality, the latest versions of e-Connect and m-Connect are expected to push the envelope on a hotel's ability to deliver excellence in service. As a solution that functions as a centralized call center for runner profile maintenance, inventory control, job escalation and courtesy call management, e-Connect automatically manages resources and assigns responsibilities to personnel depending on skillset and location; allowing hotels to achieve unmatched efficiency and consistency. With the recent upgrades, the solution can now additionally boast features such as the ability to attach files to assignments; providing staff members with even greater task insight if needed. Other new functions and conveniences include:
In order to speed up response times and eliminate breakdowns in communication, e-Connect's companion mobile app, m-Connect, is specifically designed to run on staff personal devices via Wi-Fi, 3G or 4G networks. By leveraging m-Connect, hotel staff are able to instantly receive, send and update tasks from any location; ensuring employees are always fully aware of their daily responsibilities and are able to prioritize accordingly.
Equipped with the newest version of m-Connect, staff members are now able to take photos and link them to a specific job; offering clarification on issues such as maintenance requests. This new feature is also accompanied by the ability to attach voice recordings to jobs when even greater description is required. m-Connect's new barcode scanning ability additionally allows employees to retrieve task details in an instant when presented with printed out job slips.
With a hotel's employee demographic often consisting of individuals from diverse national backgrounds, m-Connect is further able to sidestep communication barriers with its new translation engine that lets staff view task details in their native language. The platform also adds the additional benefit of allowing employees to automatically convert their replies into the preferred language used by hotel management. Since the latest update, m-Connect has also been imbedded with m-2Talk, an FCS solution that allows staff to participate in walkie-talkie style conversations using their own smartphones, streamlining communications and efficiency even further. m-Connect V3.1 is additionally compatible with Android 5.x and IOS 9.x, making the platform more accessible to a wide array of personal devices.
To learn more about FCS and its full suite of productivity solutions for hotels, please visit http://www.fcscs.com.
About FCS Solutions
FCS Solutions is a leading global hospitality technology solutions provider with more than 40 years of experience, offering an extensive portfolio of integrated products used by over 2,000 hotels in 56 countries.
Their latest product, FCS1, is the ultimate cloud-based solution for the modern hotelier, combining the best of FCS' hospitality solutions into one easy-to-use solution covering cleaning and service delivery, incidents and complaints, and facility maintenance.
FCS1 enables hotels to create an operational management solution unique to their needs, and seamlessly integrates with their preferred PMS or third-party solution via open API - allowing hotels to optimize their daily workflow, stay on top of all tasks, and make data-driven decisions to utilize resources effectively.
Major hotel chains across the world, as well as independent properties of different sizes, have approved and implemented FCS1 as their preferred solution, demonstrating the wide adoption and effectiveness of FCS1 in meeting the diverse needs of the hospitality industry. For more information, visit www.fcshub.com.
Contact
Andrea Roland
President
Email: fcscomputersystemspr@gmail.com
Organization
FCS Solutions
https://www.fcshub.com/
350 Orchard Road, #17-01/02, Shaw House
238868
Singapore
Email: fcs.marketing@fcshub.com
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