Guestfolio, the world's leading hotel customer relationship management (CRM) technology provider, is delighted to announce the addition of three new Relais & Châteaux properties to its 500+ client base. After a hugely successful year for Guestfolio, these additional properties bring the total number of Relais & Châteaux properties using Guestfolio to 15 worldwide. The new properties recently signed are 'The Post Hotel & Spa', 'Kensington Riverside Inn', in Alberta, and 'Manoir Hovey' in Quebec. These three exquisite Canadian properties, will now benefit from a marketing platform that will drive guest engagement, increase guest retention and encourage more guests to book directly. They follow in the footsteps of 12 other Relais & Châteaux properties that are successfully seeing the benefits of Guestfolio: "We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients." says Leigh Jenkins, Sales and Marketing Director of Chewton Glen Hotel & Spa, England, UK. By driving guest engagement through unique pre-arrival programs, robust guest profiles and newsletter segmentation for that truly personalized approach, Guestfolio takes guest engagement to the unique and bespoke level that a Relais & Châteaux property demands. This engagement, combined with powerful reporting and satisfaction review tools, allows hoteliers to action valuable data fast and in turn leads to increased guest retention and conversion. Christy Stesky, Director of Marketing and Communications at Hotel Wailea, Maui adds "As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio's personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback." Christy continues. "The team at Guestfolio is incredibly easy to work with and always willing to lend a helping hand. I recommend them wholeheartedly!" Each Relais & Châteaux property is individual, however Guestfolio deliver bespoke, tailored service to all its clients worldwide to ensure they obtain the best results from the platform. This additional service ensures all clients are achieving the best possible results from their investment in Guestfolio. About Relais & Châteaux About Guestfolio
At the heart of the Relais & Châteaux philosophy is the notion that travel should be a journey of discovery into the pleasures of the Art of Living. The ultimate goal of the Relais & Châteaux Innkeeper is to introduce our guests to these pleasures.
Guestfolio is an award-winning and trusted guest engagement platform for all your hospitality data. By working in partnership with hoteliers and providing an integrated single-source solution that manages all day-to-day transactional communications, guest satisfaction and digital marketing programs, Guestfolio provides a robust data driven guest profile that is proven to maximize guest retention, increase guest satisfaction and drive revenue. Soon to launch in January 2016 is the all new Guestfolio platform.
Contact
Nicola Graham
VP Marketing
Phone: +442080683195
Email: ngraham@cendyn.com
Organization
Cendyn™
https://www.cendyn.com/
301 Yamato Rd, Ste 3194
USA
- Boca Raton, FL 33431
Phone: 1-561-515-6276
Email: info@cendyn.com
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