Bissell Now Relies on Eleven to Manage Guest Internet Touchpoints
Portland, Ore. – The industry's leading guest Internet management software company, Eleven, is expanding on its long-standing partnership with The Bissell Companies. To enhance the guest experience through dynamic bandwidth optimization and billing capabilities, the Charlotte, N.C.-based real estate company is implementing Eleven's centralized guest Internet management platform at both Aloft Charlotte Ballantyne and The Ballantyne Hotel & Lodge. Both properties have been Eleven customers for several years with Eleven guest computers in their business centers. Today, their management company, Bissell, is expanding its use of the Eleven platform to include managing guest Internet in the lobby, business center, meeting and guest rooms – all run on a single, cloud-based platform. Eleven gives Bissell the tools it needs to create customized, responsive Internet portals, manage device and bandwidth controls, provision group access, and more. Bissell selected Eleven because of its sophisticated features and Eleven's proven, 24/7 hospitality-centric support. As an owner and operator of multiple hotels in the Charlotte area, Bissell understands that dependable Wi-Fi is nothing short of a necessity – like running water or electricity - especially when operating a 2,000-acre master planned community like Ballantyne, in the heart of south Charlotte. "We provide guests with free basic Wi-Fi because it's a contemporary amenity that they expect," said Ted Mueller, CIO and vice president of operations at Bissell. "The Eleven platform offers of our teams an intuitive dashboard to create customized experiences for guests in our rooms and meeting spaces. With Eleven guests can have exactly what they want – whether it's options for traditional in-room bandwidth, or a custom SSID and landing page for a meeting planner and their group. We are excited to expand our technology partnership with Eleven; its proven track record of providing exceptional support to our properties and guests makes Eleven the clear choice." Bissell is a real estate company that offers a complete approach to fulfilling office and hotel needs in Charlotte. The Ballantyne Hotel & Lodge, part of Starwood's The Luxury Collection, is a Forbes Four-Star and AAA Four-Diamond hotel. Aloft Charlotte Ballantyne is a LEED®-certified hotel and recognized as the No. 1 Aloft in guest satisfaction. "We are thrilled that Bissell considers Eleven to be a trusted technology partner," said Eleven CEO Dan Meub. "Hotels nationwide are challenged daily with delivering free, high-performance Internet. Developing flexible, value-added services to enhance the connected guest experience is what Eleven does best." ABOUT ELEVEN ABOUT BISSELL
Eleven is the foundation of the high-performance Internet experience demanded by today's connected guest generation. Whether they are checking email on their phone from the lobby, finishing a presentation in the business center, or streaming a movie in their room after a long day – Eleven helps hotels keep guests seamlessly connected with core features like authentication, bandwidth optimization, and portal management. Flexible architecture and open APIs allow the ElevenOS platform to plug into existing infrastructure and allow for endless possibilities to drive guest engagement and revenue. Started in 2001 deploying hotel Wi-Fi networks, Eleven has since grown into a powerful cloud-based guest Internet management platform, helping millions of guests stay connected each month at thousands of hotels, cruise ships and other guest-service venues. For more information, visit www.elevenwireless.com.
The Bissell Companies Inc. serves as the headquarters for a full range of real estate and related operating companies located in Charlotte, North Carolina. Founded in 1964, Bissell is widely recognized as the principal developer of Ballantyne and SouthPark – two of the Southeast's largest and most successful mixed use communities. Bissell specializes in commercial development and leasing, property services and hospitality. For more information, visit www.bissellcompanies.com.
Contact
Bridget Werba
PR Contact
Mobile: 602-803-5777
Email: bwerba@thefusionpartners.com
Organization
Eleven
https://www.elevensoftware.com/
315 SW 11th Ave, Third Floor
USA
- Portland, OR 97205
Phone: 503-222-4321
Email: bwerba@thefusionpartners.com
Recent News
 Eleven Continues Rapid Growth Reaching Over One Million Rooms Worldwide |
|
Hotspot 2.0 in Hospitality |
|
The Evolution of Hotel Wi-Fi eBook Now Available |
