FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and
services provider, is pleased to announce the General Availability (GA) of i-Guest V3 to
users on iOS and Android mobile devices, boosting functionality for both hoteliers and
guests. FCS i-Guest has fast become a favorite guest-service application since being released to
the hospitality market in 2011. Continuing to stay on the leading edge of technology,
FCS has made significant enhancements in subsequent releases of i-Guest, allowing
hotels to maximize the guest experience at their properties-at anytime and from
anywhere. FCS proudly announces the new i-Guest V3 features:
"This is a stylish and innovative way for guests to request hotel services-anytime, anywhere," says Hotel ICON General Manager Richard Hatter. "The i-Guest application matches Hotel ICON's vision of providing our guests with traditional Asian hospitality, with all its courteous and attentive qualities, but in a refreshingly modern and international environment."
i-Guest V3 enhancements continue to benefit hoteliers with a direct bridge between all departments, helping to ensure that guest requests are delivered as accurately as possible and in a timely manner via the FCS e-Connect system or via email and printer if FCS e-Connect is not installed. For example, a hotel guest using i-Guest can report a burned-out light bulb directly from their i-Guest equipped mobile phone. The notification is then automatically escalated to engineering, housekeeping and/or the appropriate guest service team through the existing operation work flow process.
This simplification of communications between hotel guests and operations staff is a key differentiator between i-Guest and other guest-facing applications currently on the market. In addition, i-Guest V3's ability to integrate with FCS e-Housekeeping, e- Recovery, e-Engineering, e-Concierge, Unicorn, Phoenix and WinVoice creates a comprehensive and seamless environment without any extra interface to 3rd party systems. This reduces IT complexity and greatly decreases integration and maintenance costs.
FCS i-Guest allows hotel guests have access to real time property and amenity information from the convenience of their own mobile devices. i-Guest allows users to initiate various service requests, such as wake-up calls or express check-out, for faster and more convenient service prior to or during their stay. Central to the i-Guest app is its multi-language capabilities that allow for up to six programmable languages, breaking down the language barrier for international travelers.
"In addition to guest satisfaction improvements and streamlined operations, i-Guest also becomes an efficient and convenient marketing platform for hotels by supplying guests with the latest hotel promotions through push notifications and pre-stay messaging," reports Cris Davidson, Senior Director of Sales and Operations of North America for FCS. "Properties such as the Hotel ICON, Stamford Plaza Sydney Airport Hotel, Solaire Resort & Casino and Marco Polo Xiamen and others, have been very successful at implementing i-Guest into their daily routine and reported that the enhanced customer engagement experience is revolutionizing everyday interactions at the property."
For more information on additional i-Guest functionality and benefits, please visit http://www.fcscs.com/fcs-i-guest.
About FCS Solutions
FCS Solutions is a leading global hospitality technology solutions provider with more than 40 years of experience, offering an extensive portfolio of integrated products used by over 2,000 hotels in 56 countries.
Their latest product, FCS1, is the ultimate cloud-based solution for the modern hotelier, combining the best of FCS' hospitality solutions into one easy-to-use solution covering cleaning and service delivery, incidents and complaints, and facility maintenance.
FCS1 enables hotels to create an operational management solution unique to their needs, and seamlessly integrates with their preferred PMS or third-party solution via open API - allowing hotels to optimize their daily workflow, stay on top of all tasks, and make data-driven decisions to utilize resources effectively.
Major hotel chains across the world, as well as independent properties of different sizes, have approved and implemented FCS1 as their preferred solution, demonstrating the wide adoption and effectiveness of FCS1 in meeting the diverse needs of the hospitality industry. For more information, visit www.fcshub.com.
Contact
Fion Chu
FCS Marketing
Phone: +852-3195-8085
Email: FCS.Marketing@planet1world.com
Organization
FCS Solutions
https://www.fcshub.com/
350 Orchard Road, #17-01/02, Shaw House
238868
Singapore
Email: fcs.marketing@fcshub.com
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