The "Best Exhibitor Award" for the category "Travel Support & Media" crowned
protel's performance at the ITB 2014, in Berlin. For the German hotel software provider,
the main trade-fair for the international tourism industry has once again provided the
perfect setting to strike up a conversation with clients and business partners as well as
present new hotel management software solutions. True to their "Update for your Communication" leitmotif, protel presented an entire
suite of tailored, guest-facing software solutions for the hotel sector at the ITB 2014.
protel Marketing Director, Jeremy Armes, is convinced that, "successful communication
between the hotel and its guests is vital to business". According to Armes, "Automated
procedures and mobile solutions quicken communication and make it more reliable and
effective." In a perfect synergy with the centrally used hotel software, the current protel
apps for PC, tablet, and smart phone all contribute to the perfect guest experience.
Better service with less effort for both the hotel and the guest – a true win-win solution. With cleverly used apps, basic data processing evolves into real communication covering
all of the phases of interaction with the guest. protel employees demonstrated the
individual stations of this "Guest Journey" live at work stations and on mobile devices,
partially even on the visitors' own smart phones, putting them directly into the hotel
guest's shoes. The visitors were able to experience direct bookings on the hotel's
website, a Quick Check-in by means of a QR code and iPad, or answer a survey after
departure. They could even open the door to the room and place an order with room-
service by means of their own personal devices. The lively and practically oriented presentation was well received, not only by the guests
visiting the protel exhibition stand, but also by students of the Cologne Business School
(CBS). The next generation of tourist managers visited the 11,000 stands at the ITB
and judged them based on criteria such as: creativity, originality, sustainability, service
quality, and special effects. Manfred Osthues, managing partner of protel, is happy
about the award: "Authenticity, interconnectivity, and sustainability are vital to our
company", he says. "We are happy that these aspects have
been perceived and acknowledged by the public."
About the CBS
The CBS is a state-recognized and
internationally oriented business school offering Bachelor of Arts, Master of Arts and
MBA/EMBA business studies programs with numerous specialization options, whereby
most of the study courses are taught in English. All degree courses have been
accredited by the Foundation for International Business Administration Accreditation
(FIBAA). The CBS also offers a B.A. and M.A. in International Tourism Management.
One specialization option is "Sustainable Tourism Management".
protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. Formed 27 years ago in Dortmund, Germany, shaped by one of the world's most dynamic overseas investment markets, the beating heart of this modern software company serves only hospitality. The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages – "the largest hotels on Earth "- were built on protel. Operations expanded internationally to over 90 countries, leading to branch offices in Dubai, Vienna, and Atlanta. More than 14,000 hotels worldwide choose to power their business with protel. Continuing to influence the technological change within the hospitality industry, protel speaks excellent hotel. Talk to us today. www.protel.net
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Contact
Susanne Detroy
Phone: +49 231 915 930
Email: susanne.detroy@protel.net
Organization
protel hotelsoftware GmbH
www.protel.net/
Europaplatz 8
Dortmund, 44269
Germany
Phone: 49 (231) 915 93 0
Email: press@protel.net
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