Hotel Technology Next Generation

Broadened PBX support helps large-scale integrated resorts with multiple hotels, or other similar businesses, manage high-end telecommunications service billing and integration with 3^rd party management systems, using either on-site or hosted solutions.

ATLANTA — January 25, 2013 — FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, today announced that its FCS Unicorn, a Universal Interface and Billing system, is compliant with key communications solutions from Avaya, a global provider of business collaboration and communication solutions.

FCS Unicorn provides both onsite and hosted high-end billing systems for large-scale hotels, integrated resorts or multi-property operations. FCS Unicorn's ability to interface with many different property management systems and other hotel applications simplifies billing and system integration for complex hospitality implementations.

The application is now compliance-tested by Avaya for compatibility with: Avaya Communication Server 1000 (Avaya CS 1000) 7.5, in addition to previously announced compliance with Avaya Aura® Communication Manager 6.2.

"FCS Unicorn improves operational efficiencies for our hotel customers and benefits hoteliers who want the convenience of a cloud-enabled solution with comprehensive billing capabilities for multiple systems via one interface," says Tom Dillon, CEO of FCS. "Whether it is a large scale integrated resort, a chain hotel or a boutique hotel, hoteliers can now incorporate new technologies into their Avaya communications infrastructures confidently, cost effectively and with ease."

FCS is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Technology Partner, FCS is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

"Development partners like FCS are helping Avaya reach new markets," said Eric Rossman, vice president, developer relations, Avaya. "Working with FCS gives us a window into additional technology development, and opens new doors of opportunity for us to explore."

About Avaya | Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

FCS Solutions is a leading global hospitality technology solutions provider with more than 40 years of experience, offering an extensive portfolio of integrated products used by over 2,000 hotels in 56 countries.

Their latest product, FCS1, is the ultimate cloud-based solution for the modern hotelier, combining the best of FCS' hospitality solutions into one easy-to-use solution covering cleaning and service delivery, incidents and complaints, and facility maintenance.

FCS1 enables hotels to create an operational management solution unique to their needs, and seamlessly integrates with their preferred PMS or third-party solution via open API - allowing hotels to optimize their daily workflow, stay on top of all tasks, and make data-driven decisions to utilize resources effectively.

Major hotel chains across the world, as well as independent properties of different sizes, have approved and implemented FCS1 as their preferred solution, demonstrating the wide adoption and effectiveness of FCS1 in meeting the diverse needs of the hospitality industry. For more information, visit www.fcshub.com.