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Orient-Express Implements MICROS OPERA Sales & Catering Module for Its Hotels Worldwide
14 May 2012
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MICROS Systems, Inc.(NASDAQ:MCRS), a leading provider ofinformation technology solutionsfor the hospitality and retail industries, is pleased to announce that Orient-Express Hotels Ltd. (NYSE: OEH), owners or part-owners and managers of 46 luxury hotel, restaurant, tourist train and river cruise properties operating in 23 countries, has recently expanded its MICROS OPERA Enterprise Solution with the addition of the MICROS OPERA Sales and Catering solution (S&C). The multi-year deployment will commence immediately in Orient-Express properties located in the US and Mexico.
Orient-Express, known for its prestigious properties around the world, will replace its legacy sales and catering system in 37 of its hotels worldwide with MICROS OPERA Sales and Catering, which offers full-featured catering sales management. With superior customer relationship management, enhanced event management, and sales force automation, MICROS OPERA Sales and Catering significantly reduces the sometimes tedious sales and catering management requirements performed by the hotel staff, allowing them to focus on guest service. Powerful analytics, reporting tools, and real-time booking engines are provided with a comprehensive account of all business operations. Flexible options, with international capabilities, allow for customization of the MICROS OPERA S&C solution to truly fit the individual requirements of Orient-Express. The MICROS OPERA S&C solution allows Orient-Express to expand easily and incorporate this new technology to support a superior guest experience.
"The MICROS OPERA S&C solution provides our hotels with a comprehensive integrated application suite within the MICROS OPERA Property Management System (PMS); it also significantly reduces the cost of automation," stated Marco Correia, Group Director of IT-Operations for Orient-Express Hotels Ltd. "MICROS OPERA S&C fully maps the Orient-Express internal processes and completely addresses our many requirements with properties in multiple countries." "Having been selected as the preferred vendor last year, MICROS is very pleased that Orient-Express has now chosen to enhance its MICROS OPERA PMS with the MICROS OPERA S&C solution, consequently focusing on its global standardization and advanced system and data analytics," stated Kaweh Niroomand, President MICROS EAME.
About Orient-Express Hotels Ltd.
Orient-Express Hotels Ltd., listed on the New York Stock Exchange, ticker OEH, engages in the hotel, tourist train and cruise ship business. Orient-Express Hotels owns and manages 46 famous properties in 23 countries, including Hotel Cipriani in Venice, Copacabana Palace in Rio de Janeiro, Mount Nelson Hotelin Cape Town, and Charleston Place in Charleston, S.C. In addition, it owns the Venice Simplon-Orient-Express and Eastern & Oriental Express tourist trains, '21' Club in New York City and the "Road to Mandalay" cruise ship in Myanmar (Burma).
Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle's OPERA Cloud property management and distribution, Simphony point-of-sale, reporting, and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit www.oracle.com/Hospitality.
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.
Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.
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