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RateGain provides online guest satisfaction analytics for Preferred Hotel Group’s innovative quality assurance program
RateGain software provides Preferred hotels with customer ratings and analysis of guest satisfaction from social media websites to enhance service quality 16 November 2011
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Preferred Hotel Group™ has selected RateGain to power advanced tools for its properties as part of Preferred's Integrated Quality Assurance (IQA) program. IQA modernizes quality assurance by combining traditional unannounced hotel inspections with rankings and comments from a wide range of social media sites. The technology provided by RateGain allows Preferred managers to view a real-time snapshot of customer ratings for their hotel and compare guest satisfaction trends against competitive hotels.
"We selected RateGain because they have the best vision and were able to customize their web extraction technology to fit the exact needs of our quality assurance program," said Rob Cornell, Senior Vice President – Global Development for Preferred Hotel Group. "With RateGain's innovative dashboard and intuitive online user reports, our hotels now have access to guest feedback information across all relevant social media sites, allowing them to react to the latest trends and respond immediately to improve guest satisfaction."
RateGain's cloud technology provides each Preferred member hotel property with their own social media dashboard that provides up-to-date analysis of ratings and scores from a wide range of social media sites, including TripAdvisor, Frequent Flyer, Virtual Tourist, Facebook, and Twitter. The data is updated every 24 hours and also allows each Preferred hotel to compare their guest satisfaction results with five competing hotels. Using semantic analysis, RateGain's technology also scores consumer reviews on websites that do not provide numerical consumer ratings, thereby permitting comprehensive rankings of consumer reviews across all social media websites.
"We are proud that Preferred Hotel Group selected RateGain technology to extract and analyze customer feedback across social media sites," said Bhanu Chopra, CEO of RateGain. "Preferred's IQA program is quickly establishing itself as the new standard in reputation management and quality assurance measurement for the hotel industry."
About Preferred Hotel GroupWith a global reach of more than 850 best-in-class hotels and resorts in more than 70 countries, Preferred Hotel Group represents a collection of seven distinctive brands: Preferred Hotels® & Resorts, Preferred Boutique™, Summit Hotels & Resorts™, Sterling Hotels™, Sterling Design™, Historic Hotels of America®, and Preferred Residences™, a membership-based exchange program for luxury shared ownership resorts. Preferred Hotel Group also offers I Prefer™, a complimentary global guest benefit program that provides members with exclusive offers and rewards, as well as Preferred Golf™, a membership-based program that grants access to 100 of the world's most renowned golf resorts. For more information, visit them on the web at
www.PreferredHotelGroup.com, and follow them on Facebook and Twitter.
RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world's largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business. Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 3 of the Top 4 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day. For more information, please visit www.rategain.com.
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RateGain PR
Phone: +91 120 4246781
Email: marketing@rategain.com
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RateGain Technologies Limited
https://www.rategain.com
6th Floor, 9 Appold Street
London, EC2A 2AP
United Kingdom
Phone: 44 2035141419
Email: marketing@rategain.com
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