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Fitzpatrick Hotel Group Expands Relationship with Infor Hospitality
HMS Selected to improve guest service 8 September 2011
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SoftBrands, an affiliate of Infor, a leading provider of business application software serving over 70,000 customers, today announced that Fitzpatrick Hotel Group will implement its Hotel Management Solution (HMS) at its Fitzpatrick Manhattan and Fitzpatrick Grand Central locations. Fitzpatrick Hotel Group chose HMS due to its industry specific functionality, proven architecture and flexible reporting options.
News
- The Fitzpatrick Hotel Group is a privately owned group of boutique hotels, still run by the same family who started the business in Ireland over 40 years ago. Today, the Fitzpatrick Hotel Group has properties in North America and Ireland and is planning a simultaneous rollout of HMS at both of its New York City locations.
- Fitzpatrick Hotel Group has worked with SoftBrands throughout the years, establishing a positive relationship and candor that contributed to the decision to move forward with the HMS project.
- HMS was built to address the challenges associated with enterprise scale applications while still being simple enough for single property installations.
- One single database deployment of traditional multiple property PMS and CRS functionality.
- Proven architecture – HMS was developed upon a well-established architecture and framework in use by more than 500,000 users including those in travel/hospitality companies.
- HMS boasts a true J2EE architecture with an Enterprise Java Bean layer, enabling customers to gain all of the scalability and flexibility benefits, including SOA readiness and Web Services
- Multiple deployment options including traditional on-property or hosted in a private cloud or the Infor cloud. Infor's CloudSuite provides all of the functionality to keep the business running effectively, with none of the infrastructure and IT concerns.
- The HMS solution has a wide feature function set to address every aspect of guest management.
- Intuitive user experience, including the ability for users to access the information they need from one single screen. Hoteliers can get to business quickly while agents spend more time with the guest
- Guest recognition functionality throughout, with the ability to determine the guests' lifetime value each time a reservation or check-in screen is displayed to a user.
- Guest experience-based, to include features like dynamic packages, enabling guests to personalize their own hotel stay experiences
- Screen design framework that allows the hotel to design their own screen layouts and workflow to fit their sales strategies and business processes.
- Robust integration capabilities – Finally, an application that enables hoteliers to connect and share data throughout their operation. HMS supports legacy device and business application interfaces through its existing SoftBrands Liaison tool and has the ability to connect and share data with virtually any 3rd party application via its Web Services layer.
"We are thrilled to be migrating to HMS, a system that is clearly on the cutting edge of hospitality technology," said John Fitzpatrick, Chairman and CEO of the Fitzpatrick Hotel Group. "The system will enable us to better manage our most important information and help bring an even higher level of service to our guests, while at the same time giving us many new tools to help us be more profitable."
Infor Quote
"Many hotel systems cause hoteliers to change their strategies and processes to match the application limitations. SoftBrands HMS is an agent for change and is the foundation for hoteliers to implement solutions that support their strategies for successfully increasing profitability. The architecture of HMS allows for true interoperability, a critical need in the industry," said Stewart Applbaum, vice president and general manager, Infor Hospitality. "I am delighted with the Fitzpatrick Hotel Group's choice to implement HMS and partner with Infor Hospitality. We are looking forward to many years of success."
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About SoftBrands
SoftBrands is an Infor affiliate with more than 10,000 properties worldwide using its Hotel Management Software Solutions. Infor is a leading provider of business software and services, helping 70,000 customers in 125 countries improve operations and drive growth. For more information, please visit www.infor.com/solutions/hospitality/
Contact
Emily Streeter
Phone: 312-618-0532
Email: Emily.Streeter@infor.com
Organization
Infor
https://www.infor.com/industries/hospitality/
641 Avenue of the Americas
USA
- New York, NY 10011
Phone: 1 800 260 2640
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