COLUMBIA, Md. | MICROS Systems, Inc. (Nasdaq: MCRS - News), a leading provider of information technology solutions for the hospitality industry, is pleased to announce that Westmark Hotels, a subsidiary of Holland America Line, has deployed MICROS's OPERA Reservation System (ORS) to manage central reservations for its 11 hotels. Additionally, Westmark has now deployed OPERA Customer Information System (OCIS) to centrally store guest history, and OPERA Web Suite to provide real-time web connectivity to book reservations directly to the OPERA Reservation System, eliminating any transactional fees.
Westmark Hotels selected MICROS's OPERA Reservation System (ORS) to operate its central reservation office in Seattle, Washington where it runs reservation traffic for close to 2,000 rooms. Westmark Hotels selected MICROS's OPERA Reservations System because of its robust functionality and the single database environment, which extends to the property level. "MICROS OPERA allows Westmark to provide a real-time online reservation booking system for its consumers," stated Steve Leonard, Vice President and General Manager of Westmark Hotels. "In addition, with the OPERA Customer Information System, Westmark will be able to store its guest history centrally and share the data amongst all its properties." "MICROS OPERA developers are exceptional and we are thrilled with the product," stated Sharon Lloyd, IS/Central Reservations Manager for Westmark Hotels. "Everyone from MICROS that was involved in the project was extremely knowledgeable, helpful and professional. The process of implementation exceeded my expectations." "The MICROS OPERA Enterprise Solution provides a total solution, from central reservation systems to property based systems, as the new technologies can help streamline operations and enhance the guest experience," stated Tom Giannopoulos, Chairman and CEO of MICROS Systems. "We look forward to continuing to grow our strong partnership with Westmark Hotels."
Contact
Louise Casamento
Vice President of Marketing
Phone: +1 443 285 8144
Email: lcasamento@micros.com
Organization
Oracle Hospitality
https://www.oracle.com/industries/hospitality/index.html
7031 Columbia Gateway Drive
USA
- Columbia, MD 21046-2289
Tollfree: (866) 287-4736
Email: oraclehosp_ww@oracle.com
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