Hotel Technology Next Generation

To replace its custom legacy system, Raytheon required a configurable, off-the-shelf system that provided reliability, ease of use, flexibility, and inventory tracking and reporting capabilities, all of which MICROS could offer. High reliability was critical for a system operating in a physical environment with summer temperatures outside below -50 degrees F, high levels of volcanic dust, static electricity from the constant dry cold, and limited access to service. Because staff turns over at least two times a year, the ability to train quickly and easily was important. The system had to have the flexibility for handling transactional environments that included cafeterias, bars, snack bars, retail stores and video rental. And, on a continent where replenishing supplies is no simple task, inventory tracking and reporting were essential.

"We were very impressed with the MICROS product and installation team. All critical installation deadlines, which included the South Pole Station, were met. We are confident that MICROS can take us well into the future and have only tapped into a small portion of the capabilities that the overall system can provide," said Lisa Wright, Manager, NANA Services, LLC, contracted to Raytheon Polar Services.

"Raytheon required a system that staff could use easily, the IT area could control, and the company's corporate users in Denver could access through the network," noted Wade Holt, VP of Technical Services at MICROS of Colorado. "Considering that McMurdo alone does $10,000 a day in the sale of products that are sold almost at cost, more activity is taking place than one expects."

"With an installation in Antarctica, we've become one of a handful of truly global companies, and the only POS vendor to be installed on all 7 continents," Dan Interlandi, Executive Vice President of North America Distribution for MICROS, observed. "MICROS is thrilled to be the POS of choice for Raytheon's Polar Services and, indirectly, the U.S. Antarctic Program."

About Raytheon Polar Services - Raytheon Company, with 2003 sales of $18.1 billion, is an industry leader in defense and government electronics, space, information technology, technical services and business and special mission aircraft. Under contract to the U.S. Antarctic Program, Raytheon Technical Services Company, Polar Services, is responsible for science, operations, and maintenance support services to sustain three research stations in Antarctica: McMurdo Station, Amundsen-Scott South Pole Station and Palmer Station.

About MICROS Systems, Inc. - MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 150,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide, as well as point-of-sale and loss prevention products through its subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.

For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at www.micros.com or send an email to info@micros.com.

The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.

Contact
Louise J. Casamento
Director Of Marketing
United States - Columbia, Email: lcasamento@micros.com