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Bally's/Casino Marketplace at Mystic Lake Casino Hotel Adopts MICROS OPERA System and NEW Gaming Interface
Advanced Technology Connects Guest and Player Data for the First Time 3 November 2003
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COLUMBIA, Md., Mystic Lake Casino Hotel, the Midwest's largest casino property, has upgraded its property management system (PMS) to the OPERA Enterprise Solution from MICROS Systems, Inc.
[NASDAQ: MCRS]
. MICROS, a leading provider of information technology solutions for the hospitality industry, also installed a new gaming interface to Bally's/Casino Marketplace and along with MICROS's first beta interface to Meeting Matrix, the world's leading provider of software solutions for the planning, diagramming, modeling and certification of reusable space.
Mystic Lake Casino Hotel, located 25 miles south of Minneapolis and the Mall of America, is owned and operated by the Shakopee Mdewakanton Sioux Community. The property includes an expansive casino with nearly 4,000 slots and 88 blackjack tables, a 416-room luxury hotel, 4 dining establishments, atrium swimming area, conference space, and the Mystic Celebrity Palace performance hall, which hosts a full schedule of nationally known entertainers.
OPERA's new gaming interface will connect guest profiles to player data, enabling Mystic Lake to provide more personalized service, manage complimentary guest offerings or "comps" more efficiently and streamline the accounting process.
Mystic Lake selected the fully integrated OPERA Enterprise solution following an extensive RFI process. "We were seeking a sophisticated Windows(R)-based property management system that could tie together our many revenue centers and enhance our guests' experience," explained Mark Bassinger, Director of IT for Mystic Lake Casino Hotel. "Having used the MICROS V6 PMS for a number of years, we were confident that MICROS would provide excellent products and responsive service."
Tina McClay, Vice President of the MICROS Independent Hotel Sales Division, added, "We are excited to offer two new interfaces to Mystic Lake to further streamline their operations. Our vast years of experience in the hospitality industry afford us an understanding of the unique management needs of hotels, casinos, restaurants, retail and entertainment venues, and we have developed and integrated a product suite that offers an effective and seamless solution."
The MICROS OPERA Enterprise Solution (OES) is a fully integrated suite of products consisting of modules that can be easily added or expanded, allowing effective and easy deployment from smaller operations to global, multi-branded hotel chain environments. Available modules include Property Management, Sales & Catering, Revenue Management, Central Reservations, Quality Management, and the wireless OPERA Palm system. The new gaming interface makes OPERA an even more valuable solution for casino hotels.
About Mystic Lake Casino Hotel - Owned and operated by the Shakopee Mdewakanton Sioux Community, Mystic Lake Casino is the Midwest's largest casino property. It is located 25 miles south of Minneapolis and the Mall of America, includes an expansive casino, a 416-room luxury hotel, 4 restaurants, an indoor swimming atrium, conference space, and the Mystic Celebrity Palace performance hall. For more information, please visit .
About MICROS Systems, Inc. - MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 140,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems and central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS. For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at
www.micros.com or send an email to
info@micros.com. The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.
Contact
Louise J. Casamento
Director Of Marketing
United States - Columbia, Email: lcasamento@micros.com
Organization
Oracle Hospitality
https://www.oracle.com/industries/hospitality/index.html
7031 Columbia Gateway Drive
USA
- Columbia, MD 21046-2289
Tollfree: (866) 287-4736
Email: oraclehosp_ww@oracle.com
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