Hotel Technology Next Generation

WestCoast Hospitality selected MICROS's OPERA Reservation System for several reasons. OPERA is extremely scalable and can grow with WestCoast as it expands its hotel base. OPERA also offers true "single-image inventory," providing the same data throughout the connected system, even to the GDS (global distribution system) level. And OPERA's reporting capabilities offer easy access to information.

"WestCoast had a strategic vision to increase its revenue potential through the use of technology, and MICROS was able to fulfill that vision," said Tina McClay, Vice President, Hotel Sales. "The tremendous reliability of OPERA running on the Oracle platform guarantees the WestCoast system to always be available, minimizing risk for lost reservation bookings."

David Barbieri, Vice President and CIO with WestCoast Hospitality, concluded, "We're glad we made the decision to go with OPERA. Its Oracle platform and its XML connectivity make it easy to integrate with our existing systems. As we add new hotels to our chains the architecture makes it relatively easy and inexpensive to add capacity to the system. Also, ORS enables seamless rate and availability updates across multiple distribution channels allowing for more sophisticated channel and yield management. That, coupled with enhanced reporting, enables us to react very quickly to marketplace pricing dynamics. The system has also significantly reduced costs in both our CRO operation as well as our proprietary web-booking channel, and it has improved our customer service levels in every distribution channel. We're excited about the system all around. It addressed our challenges and met our expectations."

Transitioning to the web-enabled OPERA ORS was seamless. The process was cost-effective, involving a project manager and trainer from MICROS working with WestCoast's IT group under Mr. Barbieri. "Mr. Barbieri is more of a pioneer," Ms. McClay declared. "He was very proactive, working with us as a partner as well as a client, developing the required interfaces together. WestCoast was looking for reliable, next-generation functionality to serve its high-transaction business, and MICROS's system met the challenge."

About WestCoast Hospitality Corp. - WestCoast Hospitality Corporation owns, manages and franchises hotels throughout the Western United States. The Company owns the trademarks of Red Lion Hotels and WestCoast Hotels, which focus on serving business, convention and leisure travelers in first, second and third tier markets. WestCoast provides entertainment services through TicketsWest, including event ticketing for venues in the United States and Canada, and aggregates content for travel and entertainment that is sold in real-time at its website. TicketsWest also includes WestCoast Entertainment, a Broadway and special event presenting company. G&B Real Estate Services is the real estate division of WestCoast Hospitality Corporation and owns and manages commercial and residential properties. For more information visit: www.redlion.com or www.westcoasthotels.com. Contact: Kendel Edmunds of WestCoast Hospitality Corporation, +1-509-777-6348, or InvestorRelations@WestCoastHotels.com, or www.westcoasthotels.com, or , or www.redlion.com.

About MICROS Systems, Inc. - MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 135,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems and central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS. For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at www.micros.com or send an email to info@micros.com.

The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.

Contact
Louise J. Casamento
Director Of Marketing
United States - Columbia, Email: lcasamento@micros.com