The MICROS OPERA Enterprise Solution (OES) is a fully integrated suite of products consisting of modules that can be easily added or expanded, allowing effective and easy deployment from smaller operations to global, multi-branded hotel chain environments. Seeking maximum efficiency and return on technology investment, Spa Resort Casino chose to install MICROS' OPUS 2 Revenue Management System, Property Management System, Sales & Catering, Group Functionality, Web Booking Engine, and the OPERA Palm handheld system modules.
Robert Galvin, CIO of Spa Resort Casino, stated, "We spent a great deal of time reviewing available systems and OPERA came out on top each time. OPERA provided the compatibility we needed to interface our property management system to POS, spa, movies, credit cards, key, and other functions. OPERA was the only product that offered all the pieces we needed without having to use third-party vendors."
Hotel General Manager Jim Metzger is pleased that the property has seen an increase in occupancy levels and revenue, especially in a down market. "This is a tremendous accomplishment," he said. "Our targeted marketing efforts and distinctive amenities attract customers initially and our excellent customer service keeps them coming back. From booking to check-in to check-out, the OPERA system streamlines our guest services and interactions."
"The OPERA Enterprise Solution is an excellent management tool for Spa Resort Casino," noted Tina McClay, Vice President - Hotel Sales for MICROS. "They have chosen to use our most powerful products, such as the OPUS 2 Revenue Management System which automatically maximizes revenue even in a slow market. Spa Resort Casino is also partnering with us to test our new OPERA Gaming Interface, which provides tight integration between the Spa Resort Casino gaming system and the OPERA property management system. This new OPERA interface will enable their Players Club members to check in at the front desk and use their points for room accommodations as well as other amenities. It's just one of the many ways MICROS is working to provide a seamless guest experience with innovative technology and product development."
About Spa Resort Casino
Set on nine acres in the heart of Palm Springs, Spa Resort Casino offers its guests a myriad of choices for relaxation and entertainment, including a variety of spa treatments, indoor and outdoor dining, and a 24-hour casino with 1,000 slots, progressive jackpots and many types of poker. This luxurious property is owned and operated by the Agua Caliente Band of Cahuilla Indians. The Agua Caliente Band Of Cahuilla Indians also owns and operates the Agua Caliente Casino in Rancho Mirage, Califonina; the Indian Canyons and Tahquitz Canyon in Palm Springs, both popular hiking and outdoor attractions.
About MICROS Systems, Inc.
MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 135,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems and central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at www.micros.com or send an email to info@micros.com.
The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.
