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Friendly's Restaurants Signs Agreement to Install MICROS RES 3000 In All Corporate Locations
Deal Also Includes Eclipse Workstations and Newly Developed Workstation 4
10 February 2003

COLUMBIA, Md., MICROS Systems, Inc. [NASDAQ: MCRS] , a leading provider of information technology solutions for the hospitality industry, has signed an agreement with Friendly Ice Cream Corporation [AMEX: FRN] to replace its existing legacy POS system with industry leading MICROS Restaurant Enterprise System (RES) 3000 at all 387 Friendly's corporate owned locations throughout the United States. In addition to the software, Friendly's will install 390 Eclipse PC Workstations and 1,500 of the newly developed Workstation 4 (WS4). Nationwide rollout will begin in March 2003, and is expected to be completed by June 2004.

The MICROS Restaurant Enterprise System (RES) 3000 is a comprehensive suite of integrated applications that help build success through every level of operation, from ensuring that each customer gets the right order on time, to controlling prices, menus and profits on a chain-wide basis. Friendly's will install several modules within the RES 3000 platform, including the MICROS 3700 Table Service Restaurant Point-Of-Sale system, Time & Attendance, Transaction Analyzer, Cash management, Credit Card Authorization and Posting, Gift Cards, Product Management, Forecasting, and Enterprise Management. In addition, Friendly's will deploy the newly developed WS4, a revolutionary, fully functional POS device embedded with Windows® CE .NET.

"Friendly's is pleased to have found a business partner that can provide a single enterprise solution," stated Pete Palumbo, Senior Director of Information Technology for Friendly Ice Cream Corporation. "After an extensive evaluation, we found MICROS's RES 3000 to be the best solution for the Friendly's concept and we look forward to the long term cost benefit of implementing the new Workstation 4."

"MICROS is excited to add a prestigious account like Friendly's to our growing list of customers," stated Alan Hayman, Executive Vice President of Restaurant Solutions and Strategies for MICROS Systems. "We look forward to supporting Friendly's and providing them cutting edge technology for many years to come."

About Friendly's - Friendly Ice Cream Corporation is a vertically integrated restaurant company serving signature sandwiches, entrees and ice cream desserts in a friendly, family environment in more than 550 companies and franchised restaurants throughout the Northeast. The company also manufactures ice cream, which is distributed through more than 3,500 supermarkets and other retail locations. With a 67-year operating history, Friendly's enjoys strong brand recognition and is currently revitalizing its restaurants and introducing new products to grow its customer base. Additional information on Friendly Ice Cream Corporation can be found on the Company's website ().

About MICROS Systems, Inc. - MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 135,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems and central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS. For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at www.micros.com or send an email to info@micros.com.

The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.

Contact
Louise J. Casamento
Director Of Marketing
United States - Columbia, Email: lcasamento@micros.com

Organization
Oracle Hospitality
https://www.oracle.com/industries/hospitality/index.html
7031 Columbia Gateway Drive
USA - Columbia, MD 21046-2289
Tollfree: (866) 287-4736
Email: oraclehosp_ww@oracle.com

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