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Ruby Tuesday 'Drills Down' with mymicros.net at 600 Restaurants
3 December 2002

COLUMBIA, Md., MICROS Systems, Inc. [NASDAQ: MCRS] , a leading provider of information technology solutions for the hospitality industry, and Ruby Tuesday, a leading US and international casual- dining restaurant company, are completing installation of at all US locations. The centrally hosted application provides virtually real- time operational data from all sites, which can be accessed by management from any personal computer, anytime, anywhere in the world.

With the addition of to the MICROS RES 3000 Point-of-Sale solution already installed in all locations, the Ruby Tuesday team can fully monitor each restaurant by individual location, district, region, and chain wide-operating results in virtually real-time. warehouses key performance indicators such as sales, menu items, labor, adjustments and complete guest check detail every fifteen minutes. Drill down and exception reports can be requested by any user for a particular hour, day or financial period including comparing one time period or restaurant to another. The data can then be easily exported to Excel(TM), Adobe(TM), or other common formats.

" has changed the way our management team receives and reviews critical operating results. Providing near real-time access to sales data and publishing reports in fixed and flexible formats, gives our management an advantage they did not have in the past," stated Nick Ibrahim, Chief Technology Officer, Ruby Tuesday, Inc. "We worked closely with MICROS Systems to insure the solution provided all the data we were looking for from our store systems."

"Ruby Tuesday has been a technology innovator in the hospitality industry for years, but needed a next generation solution that would provide the right information at the right time to the right people," stated Alan Hayman, Executive Vice President of Restaurant Sales and Strategies. " is a business intelligence portal from which operators can benefit immediately upon installation."

displays the data as charts or reports and provides each user with the ability to personalize his or her own "my page." The charts are extremely flexible and allow users to view one store or multiple locations. Data can be displayed in any time increment specified. The reports offer "drill down" capability from a top-level summary all the way down to individual guest checks. Queries can be easily created and saved for future use by individual users without any technical support or special training. In addition, weather and news feeds are available, along with a Manager's Log Book for posting notes that can be made available throughout the organization. Documentation and training manuals can be published using , there by allowing restaurant chains to easily update their own electronic policies and procedures.

About Ruby Tuesday - Founded in 1972, Ruby Tuesday's operates more than 600 restaurants in nearly every state in America and countries from Iceland to India. Ruby Tuesday restaurants are casual, full-service restaurants with warm woods, whimsical artifacts and classical tiffany style lamps, which create a comfortable, nostalgic look and feel. The company operates its own WOW-U(sm) training center that provides managers and franchise partners the opportunity to gather for intensive, on-going instruction and interaction. Ruby Tuesday is a publicly owned company, traded on the New York Stock Exchange [NYSE: RI] .

For more information on Ruby Tuesday, please contact Price Cooper, Vice President of Investor Relations & Planning at 865-379-5702. You can also visit the Ruby Tuesday website at .

About MICROS Systems, Inc. - MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 135,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems and central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.

For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at 443-285-8144 or 800-638-0985. You can also visit the MICROS website at www.micros.com or send an email to info@micros.com.

The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.

Contact
Louise J. Casamento
Director Of Marketing
United States - Columbia, Email: lcasamento@micros.com

Organization
Oracle Hospitality
https://www.oracle.com/industries/hospitality/index.html
7031 Columbia Gateway Drive
USA - Columbia, MD 21046-2289
Tollfree: (866) 287-4736
Email: oraclehosp_ww@oracle.com

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