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MICROS-Fidelio Integrated Management System Provides State-of-the-Art Shipboard Personnel Management System for US Navy Medical Ships
USNS Comfort and USNS Mercy Outfitted with Automated Shipboard Personnel Management Systems (SPMS)
19 November 2002

COLUMBIA, Md., MICROS Systems, Inc. [NASDAQ: MCRS] , a leading provider of information technology solutions for the hospitality industry, has installed its Integrated Management System (IMS) aboard two U.S. Navy medical ships, the USNS Comfort and the USNS Mercy. MICROS-Fidelio Government Solutions Group installed both the hardware and software on these ships, in support of the Navy's personnel management and security requirements, and provided extensive training for management personnel on board.

Using a centralized database, the MICROS-Fidelio IMS allows ships to muster and monitor personnel more quickly via the swipe of an encoded ID card and maintain real-time tracking of all those aboard at any time. This is an especially important function for naval vessels, including medical ships like the Comfort and Mercy, because their crews fluctuate dramatically based on duty status, and can swell from under one hundred personnel to more than one thousand within hours of being called to active duty. The swipe card system allows the ships to process hundreds of crew within minutes, eliminating time- consuming paper logs. In addition, the system increases the security, accuracy and timeliness of shipboard personnel management and reporting.

"We are proud that our Integrated Management System is providing such a vital service aboard these Navy medical ships," said Jim Borkowski, Vice President, Business Services and Government Solutions of MICROS. "Not only can it record and track all shipboard personnel, but it also maintains each person's training record, vital health and personal information and assignments. The MICROS-Fidelio IMS is a scalable system that can support naval vessels of all sizes from personnel carriers to aircraft carriers. MICROS-Fidelio Government Solutions Group stands ready to support the Navy and looks forward to providing this much needed security technology for additional naval vessels in the near future."

The MICROS-Fidelio IMS is a scalable COTS-based system that runs on an Oracle database with client/server technology. It uses the Windows NT (4.0) and Windows 2000 platforms with network protocol TCP/IP. The IMS's features include crew check-in and check-out, crew invoicing, crew administration including crew safety features, integrated Point-of-Sale system, multiple cruise open capability, automated document return, and user tracking and system security. Optional modules for the system include Shore Excursions, Gangway Security, Currency Exchange, Dining Room Reservations, Personalized Daily Program, Data Warehouse Viewer, Payroll Module and Remote Check-In. In addition, telephone support for the MICROS-Fidelio IMS software is available 7x24 through the MICROS-Fidelio Support Center.

About MICROS Systems, Inc.

MICROS Systems, Inc. provides enterprise applications to meet the needs of both commercial and government hospitality customers worldwide. Over 135,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems and central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.

For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at www.micros.com or send an email to info@micros.com.

The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.

Contact
Louise J. Casamento
Director Of Marketing
United States - Columbia, Email: lcasamento@micros.com

Organization
Oracle Hospitality
https://www.oracle.com/industries/hospitality/index.html
7031 Columbia Gateway Drive
USA - Columbia, MD 21046-2289
Tollfree: (866) 287-4736
Email: oraclehosp_ww@oracle.com

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