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MICROS Orchestrates Exceptional Customer Service for the New Opus Hotel Vancouver
MICROS OPERA Enterprise Solution Provides Real-Time Web Booking and Customer Relationship Management Tools
22 July 2002

COLUMBIA, Md. -- MICROS Systems, Inc. [NASDAQ: MCRS] , a leading provider of information technology solutions for the hospitality industry, has completed the first MICROS-Fidelio independent hotel launch of its integrated Web Booking Engine (WBE) for the Opus Hotel in Vancouver, British Columbia. This exclusive new hotel, set to open in August, is a member of the Small Luxury Hotels of the World and has been developed by Trilogy Yaletown Development Corporation.

The MICROS-Fidelio WBE is a key element of the MICROS OPERA Enterprise Solution that has been installed at the Opus Hotel. By logging onto Opus Hotel's newly re-launched website, , web users now have real-time access to the full inventory of rooms at the world-class Opus Hotel. The Opus Hotel has also installed the OPERA Property Management System and OPERA Sales & Catering System, as well as the MICROS 3700 Point-of-Sale System to manage Elixir, the property's French brasserie-style restaurant.

The MICROS OPERA Enterprise Solution (OES) is a fully integrated suite of products consisting of various modules that can be easily added or expanded, allowing effective and easy deployment from independent operations to global, multi-branded hotel chain environments. In addition to the three modules installed at Opus Hotel, OPERA Enterprise Solution also offers integrated systems for Yield Management, Quality Management, Back Office, and Materials Management.

David Curell, General Manager of the Opus Hotel, stated, "As Vancouver's newest luxury hotel, we selected MICROS's OPERA Enterprise Solution because of its superb capabilities in gathering guest information and providing detailed statistical reporting. We were also impressed with the Web Booking Engine, which will allow our corporate customers direct access to real-time on-line booking. We are confident that the many facets of the OPERA Enterprise Solution will help us deliver an outstanding level of customer service to all of our guests."

"The OPERA suite of products has proven successful in a full range of hotel settings, from small boutique hotels like Opus, to large international chains," explained Jeff Weingrad, Vice President of the Independent Hotels Business Unit for MICROS Systems. "We put the most advanced technology into each product, then work with our customers to find the right combination of products to suit their unique needs. The resulting solution is a fully integrated, scalable package of applications that can be easily upgraded or enhanced to keep pace with growth and technical development."

About Opus Hotel

Opus Hotel is a contemporary luxury boutique hotel located in the fashionable Yaletown district of Vancouver. The 7-story, 97-room hotel was built at a cost of $25 million and includes such amenities as 24-hour room service, in-room high-speed Internet access, large-screen televisions and CD players in each room, Italian bed linens, spa-style baths, and valet parking. A member of the Small Luxury Hotels of the World group, Opus Hotel also features the Elixir restaurant for fine dining and the Opus Bar cocktail lounge.

About MICROS Systems, Inc.

MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 135,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems and central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide. MICROS stock is traded through Nasdaq under the symbol MCRS.

For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at www.micros.com or send an email to info@micros.com.

The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.

Contact
Louise J. Casamento
Director Of Marketing
United States - Columbia, Email: lcasamento@micros.com

Organization
Oracle Hospitality
https://www.oracle.com/industries/hospitality/index.html
7031 Columbia Gateway Drive
USA - Columbia, MD 21046-2289
Tollfree: (866) 287-4736
Email: oraclehosp_ww@oracle.com

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