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Audio Interview With Jos Schaap, Vice President, Fidelio Technolgies (Micros Systems) - Talks About Recent Developments Of The Opera Product Line
17 June 2002



The OPERA Enterprise Solution is a fully integrated suite of products consisting of modules that can be easily added or expanded allowing effective and easy deployment from smaller operations to global, multi-branded hotel chain environments. OES can be deployed in any size environment, from a single property with just Front Office to a large, full service hotel with Sales & Marketing, Catering, Revenue Management, Quality Management, Back Office, and Materials Management. In addition, the OPERA Enterprise Solution offers products for a hotel chain's corporate office, including our Central Reservations Systems for both centralized guestroom and function space sales, and Enterprise Information System, the Customer Relationship Management (CRM) package specifically designed for the hotel industry.

BIO
Jos Schaap
Vice President, Fidelio Technologies (Micros Systems)


After attending the Hotel School The Hague, a work for some smaller hotel chains in the Netherlands, before I joined Hilton International in London where I worked through the various departments. I always had a great interest in technology, through Hilton International I came in contact with the Micros and Fidelio software products. Soon I decided my carreer would be in technology and I joined Micros-Fidelio in May 1995 at that time stationed in Munich Germany. I joined Fidelio to install, train and assist with the development of the Fidelio F&B, BO and EMS products. In 1998 the development office was moved to Naples where I started working on the Opera QMS and OperaPalm products. Through time I got involved in the management of the 2-way XML interface between PMS and CRS, later leading towards managing the development of our FTCRS/CIS (central systems product line). In January this year I was appointed Vice President, Fidelio Technologies. In this role I am in charge of all Hotel product development for Opera and Central Systems.

MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 125,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems and central reservation and customer information solutions under the brand MICROS-Fidelio for more than 11,000 hotels worldwide. MICROS stock is traded through Nasdaq under the symbol MCRS.

Contact
Louise J. Casamento
Director Of Marketing
United States - Columbia, Email: lcasamento@micros.com

Organization
Oracle Hospitality
https://www.oracle.com/industries/hospitality/index.html
7031 Columbia Gateway Drive
USA - Columbia, MD 21046-2289
Tollfree: (866) 287-4736
Email: oraclehosp_ww@oracle.com

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