The Oracle®-based, web-enabled OPERA Sales and Catering System is an excellent technical and operational solution for hotels desiring maximum flexibility and most effective use of information. The OPERA Sales and Catering System offers a full range of sales and catering management functionality, including comprehensive account and contact management tools for effective customer relationship management, guestroom and function space management, event management and a robust reporting module.
The power of the Sales and Catering System is further enhanced with its integration within the rest of the OPERA Enterprise Solution. The OPERA Sales and Catering and OPERA Property Management Systems share a common database and therefore can share many functions such as Profile Management, Rate Management, Room and Function Space Inventory, Account Receivables, Cashiering and much more. The integration provides the sales force with necessary information and tools that are not available through other, more traditional sales and catering systems. This functionality enables the sales force to quickly access more information and make educated decisions based on real time data.
"We are impressed with the high level of functionality that the OPERA Sales and Catering System offers," stated Pam Angelucci, Vice President, Information Systems for The Ritz-Carlton Hotel Company. "Backed by MICROS' global accounts program, which includes an extensive service and support infrastructure, we were able to find a total solution to meet our hotels' unique requirements."
Wolfgang Baere, General Manager of The Ritz-Carlton, Palm Beach, confirmed that installation and training have gone smoothly. "MICROS has provided excellent technical and training services during this start-up period," he said. "The product was easy to learn for our employees. We feel this system will help The Ritz-Carlton, Palm Beach maintain and enhance the superior level of service for which all Ritz-Carlton hotels are known."
"We are pleased that Ritz-Carlton has selected MICROS," stated Bill Poe, Senior Vice President, Hotel Sales Strategies for MICROS. "The OPERA Sales and Catering System provides unsurpassed capabilities to manage an extensive sales and catering operation like that of Ritz-Carlton. With its unique customer relationship management tools, hotels are able to better utilize their account and contact database to prospect new business and leverage existing relationships."
MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. More than 120,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems and central reservation and customer information solutions under the brand MICROS-Fidelio for more than 10,000 hotels worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS. For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Manager, Marketing Communications at 443-285-8144 or 800-638-0985. You can also visit the MICROS website at www.micros.com or send an email to info@micros.com.
The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.
