COLUMBIA, Md. and DALLAS -- Wyndham International, Inc.
[NYSE: WYN]
has signed a contract with MICROS Systems, Inc.
[NASDAQ: MCRS]
to enhance its property management, reservations, customer relationship management and yield management systems in its Wyndham-branded hotels and resorts. The systems will be implemented over the next 18 months and fully integrated to provide an enterprise wide solution that will be accessible to Wyndham and its customers via the Internet.
The MICROS-Fidelio Central Reservations System (CRS) currently being utilized in Wyndham's Central Reservations Office will be upgraded with the installation of the integrated MICROS-Fidelio Customer Information System which collects and manages guest, travel agent, group and company profile information in a centralized database. This new design ensures availability of accurate and timely data for improving customer service and enhancing hotel revenue. Wyndham ByRequest, a recently introduced customer loyalty program, which enables hotels to personalize guests' stay based on their individual preferences, will synchronize customer information with CIS. The upgraded system will also include tools to support Wyndham's Sales Force Automation strategy including a Data Warehouse with ad hoc querying and reporting tools that are accessible via the web. Additional enhancements to the CRS and "This exciting complement of applications was selected to help us realize our goal of centralized integrated yield management and comprehensive customer relationship management," said Fred J. Kleisner, President and Chief Executive Officer of Wyndham International. "As an enterprise-wide solution, it will provide the centralized technology and database foundation to improve profitability while enhancing our guests' stay experiences." TopLine PROPHET, a windows-based yield management system, will be put in place to maximize revenue and boost overall hotel profitability. The system fully integrates forecasting, analysis and inventory control into a single format. "The TopLine PROPHET system will give Wyndham International a host of advanced yield management capabilities," said Eric Orkin, President of OPUS 2 Revenue Technologies, a subsidiary of MICROS. "With this technology in place, the company will be able to automatically maximize its revenue as the system tracks booking trends, analyzes rates vs. operating costs and generates updated rate hurdles on a continual basis." Wyndham will also implement MICROS-Fidelio's integrated, Oracle-based suite of products called the OPERA Enterprise Solution, which includes Property Management (PMS), Sales and Catering (S&C), and Quality Management (QMS), Central Reservations (CRS) and Enterprise Information (EIS). The QMS will allow hotel staff to schedule resources, and enter, update and track tasks and preventative maintenance projects. In addition, Wyndham hotel personnel will be the first in the hospitality industry with the ability to perform wireless remote check-in and -out, as well as remote task management, remote sales and catering order review, and sales contact management with the OPERAPalm, a mobile, hand-held device with real-time database access. "Wyndham International is our first customer to contract for the entire OPERA Enterprise System, so we look forward to providing them with our most powerful suite of applications ever," said Tom Giannopoulos, President and Chief Executive Officer of MICROS. "Through the implementation of all of these systems, Wyndham will realize significant management advantages and efficiencies across its entire hotel portfolio. MICROS-Fidelio is at the forefront of development for these and other products featuring internet- enabled technologies and global solutions for the hospitality industry." MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 120,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems, central reservations and customer information solutions under the brand MICROS-Fidelio for more than 10,000 hotels worldwide. MICROS's stock is traded through Nasdaq under the symbol MCRS. For more information you can visit the MICROS website at Wyndham International, Inc.
[NYSE: WYN]
offers upscale and luxury hotel and resort accommodations through proprietary lodging brands and a management services division. Based in Dallas, Wyndham International owns, leases, manages and franchises 269 hotels with approximately 68,000 rooms in the United States, Canada, Mexico, the Caribbean and Europe. For more information, visit This press release contains certain forward-looking statements within the meaning of Sections 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, including projections about future operating results. The Company's results could differ materially from those set forth in the forward-looking statements. Certain factors that might cause a difference include, but are not limited to, risks associated with the availability of equity or debt financing at terms and conditions favorable to Wyndham; risks associated with the course of litigation; Wyndham's ability to effect sales of assets on favorable terms and conditions; Wyndham's ability to integrate acquisitions into its operations and management; the Year 2000 issue; risks associated with the hotel industry and real estate markets in general; competition within the lodging industry; the impact of general economic conditions; risks associated with debt financing; and other risks and uncertainties set forth in the company's annual, quarterly & current reports and proxy statements.
Organization
Oracle Hospitality
https://www.oracle.com/industries/hospitality/index.html
7031 Columbia Gateway Drive
USA
- Columbia, MD 21046-2289
Tollfree: (866) 287-4736
Email: oraclehosp_ww@oracle.com
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