Luxury meets technology: Pan Pacific London adopts Shiji’s Infrasys POS to elevate service across multiple F&B venues
LONDON, UK – Shiji, the global hospitality technology leader, announced today the successful go-live of Infrasys POS at Pan Pacific London, following a rapid and efficient implementation. The installation spans 8 outlets, 11 workstations, and 19 tablets, delivering a flexible, guest-focused platform designed to support the luxury hotel’s diverse food and beverage operations. The move is part of a strategic Pan Pacific Hotels Group initiative to unify POS technology across its global portfolio. Infrasys POS is already live in 24 Pan Pacific locations across Asia and Africa, with the London property marking the hotel groups first implementation in Europe. The new rollout covers a wide range of venues at the London location, including Straits Kitchen & Bar, Ginger Lily Bar & Lounge, in-room dining, and more. The decision to move to Infrasys POS was driven by the need for a cloud-based, group-wide POS solution that could adapt to multiple service types, handle high transaction volumes, and provide robust support. The system’s flexibility allows Pan Pacific London to manage everything from fine dining to in-room orders on a single platform, with the potential to integrate additional Shiji modules in the future. The rollout underscores Shiji’s ability to deliver enterprise-grade technology systems to large, complex operations on accelerated timelines. With Infrasys POS now fully live, Pan Pacific London benefits from real-time data, simplified service workflows, and the scalability to meet evolving guest needs. For more information about Shiji’s Infrasys POS, visit https://www.shijigroup.com/infrasys-pos Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising 30 hotels and serviced suites in over 20 cities across Asia Pacific, North America and Europe, including development properties.Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences. Pan Pacific Hotels Group is a global hospitality company that owns and manages over 50 hotels, resorts, and serviced suites comprising three brands - "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL in more than 30 cities across Asia Pacific, North America, and Europe. Headquartered in Singapore, it is a member of Singapore-listed UOL Group Limited. Pan Pacific Hotels and Resorts delivers sincere and graceful service to every guest with a passion for excellence. PARKROYAL COLLECTION Hotels & Resorts is driven by our passion for life and sustainability. PARKROYAL Hotels & Resorts is distinguished by its passion for people and places, immersing every guest into local and authentic cultures. Visit www.panpacific.com.
Pan Pacific London is a property where guest expectations, service quality, and operational complexity are all exceptionally high. Infrasys POS delivers the flexibility, speed, and integrated reporting they need, while also providing a scalable platform that the entire Pan Pacific Hotels Group can build upon. Jose Angel Alvarez Guixeras, Director of Sales POS at Shiji
Shiji’s support ensured the implementation went as smooth as possible. We needed a solution that could handle the size and variety of our London operations, deliver comprehensive reporting, and align with our global technology strategy. Jinny Chong, Vice President. Finance at Pan Pacific Hotels Group
Organization
Pan Pacific Hotels Group
www.panpacific.com/singapore
7500A Beach Road, #03-301, The Plaza
Singapore, 199591
Singapore
Phone: (65) 6808 1180
Email: annie.choy@panpacific.com
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