Amidst swaying palms and coconut trees, and miles of white sand, a luxurious resort where visible beauty and guest experience are paramount welcomed its first guests on Friday, August 8. South Palms Resort and Spa Panglao - MGallery showcases the beach property’s aesthetic appeal, amenities, and the warm "Boholano spirit," and more importantly, the critical yet unnoticed role of underlying technology. Lights glow.
Drinks flow. The buildings curve and twist, melting into the land.
The beat of the music brings the walls and the resort grounds to life. Repurposed wood from ancestral homes and locally sourced stones make up an impressive-looking restaurant serving Filipino cuisine called Tiya’s House. The elegant structure speaks of care, of heritage, and of Boholano pride. Walls bedecked with local artistry in rooms and outside buildings around the resort also speak of that same pride. The sound of children’s laughter will soon echo around the resort as they discover the many facilities designed to keep them entertained. There is an activity room to keep them suitably occupied and a theatre with bean bags artfully scattered around the room so they can relax and watch movies while their parents enjoy the restful sea views and facilities designed with luxury in mind. And everywhere — smiles. Warm, ready, welcoming. Behind all these is something you cannot see. A silent heartbeat. A hidden thread. The quiet sorcery that lets the resort’s team work with grace and efficiency, and guests drift through their stay without a single hitch. The magic of invisible technology.
Guests shouldn’t come to South Palms for the tech. They should come for the beach. For the beautiful rooms. For the food, the entertainment, and — above all —the Boholano spirit. Tech is a pillar, yes. But it belongs in the background. There is nothing artificial about the intelligence used here. As Steve Jobs famously said, “It just works.” Terence Ronson, Founder and Managing Director of Pertlink, the IT/ELV Consultant and Technology Hall of Fame Inductee - 2024.
For over five years, he has shaped its unseen pulse, designing and guiding every tech detail.
And if the spell has been cast right — and Ronson believes it has — around 20,000 connected devices will sing harmoniously without a whisper. At the speed of light. Unnoticed. The smartness of the tech. The unsung hero.
Should guests expect this as their right?
Absolutely
.
Wi-Fi, always there.
Sockets, right where you need them.
A cool room after a day in the sun is a given.
Netflix in two clicks.
A single touch, and the night becomes a haven, all intuitively coming to life by the technology from years spent planning.
Rocket science?
No,
he says, with a knowing smile.
It’s a deep understanding of the guest journey from all my years working in all aspects of Hotel operations
.
Making it seamless.
Frictionless. Sustainable. Paperless. And, above all, magical.
Amid the endless sands, yogis can find serenity and solitude to perform a pose in so many enchanting corners by the beach and under the shade of coconut trees as the fragrance of frangipani bursting into bloom wafts around the resort. At every turn, a photo-worthy scene awaits
At South Palms, the resort gleams in traditional Boholano artistry and hospitality amidst stunning sea views. It has effectively woven a tapestry of technology that respects the need to preserve the environment while making guests appreciate what luxury is about, working its spell behind the scenes.
That is the sorcery of South Palms Resort and Spa Panglao - MGallery.
Pertlink Limited commenced operations on October 23rd 2000, and as IT Consultants exclusively caters to clients connected with the hospitality industry, helping them work through the maze of new technologies. Not only is Pertlink strategically placed to serve the industry from its headquarters in Hong Kong, it has been internationally recognized by numerous organizations as a global reach company helping the industry through its unique and unparalleled network of people who have vast expertise in the Hotel and IT industries. The team behind Pertlink, whose collective knowledge will be an asset to any company - will help maximize a Hotel's guest experience making it a positive one through the way technology is developed, marketed and used in the Hotel industry.
Organization
Pertlink Limited
https://pertlink.glide.page/
1602 Malaysia Building, 50 Gloucester Road
Hong Kong, Hong Kong (SAR)
Phone: +852 946 80848
Fax: +852 3010 0124
Email: Terence@pertlink.net
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