Hapi, the leading provider of hospitality data and connectivity solutions, announces the appointment of Jeff Bzdawka as company President. Bzdawka brings over 30 years of hospitality experience to Hapi, with a proven track record of building customer and colleague-focused solutions, scaling teams, and driving growth.

Apaleo is excited to announce its continued growth and expansion, with over 1,500 hotels and serviced apartments now leveraging its open property management platform. This milestone reinforces Apaleo’s position as a driving force in hospitality technology, trusted by the industry for its API-first approach that provides unparalleled speed, reliability, and flexibility.

While holiday sales have surged in popularity over the past decade, most hotels still need to set up separate campaigns for selling rooms, event tickets, and other ancillary spend throughout the holiday season. Of course, from discounted rates to special inclusions, there are many ways that hoteliers can tempt potential guests and encourage them to book a stay.

Shiji, the hospitality technology leader, is proud to announce that Chatrium Hospitality, a distinguished leader in the hospitality industry, has taken a significant step in its digital transformation journey by selecting Shiji PMS - Shiji Enterprise Platform. This strategic move is aimed at enhancing operational scalability and delivering unparalleled guest experiences across its diverse portfolio of properties in Thailand, Myanmar, and Japan.

Recently, I had the opportunity to sit down with César Pérez, Director of Quality and Sustainability at Vincci Hotels, for another episode of the Shiji Insights podcast. Our conversation touched on several critical themes in hospitality today—hyper-personalization, employee satisfaction, sustainability, and the role of technology. It made me reflect on how the industry is evolving and, importantly, what remains unchanged: the significance of the human connection.

How important is it to list on the GDS? And how well does the GDS perform compared to other distribution channels? As a worldwide CRS, D-EDGE helps hotels develop their sales on all channels and knows that the GDS isn’t always used by hotels to its full potential.

Cendyn’s Sales Intelligence platform, previously known as Knowland, shares its monthly data findings for hoteliers to gain insight into the top locations selected by today’s meeting planners. Cendyn reports that Las Vegas ranked first in the top 25 markets with 34.2 percent year-over-year (YoY) growth, positioning it in the top five markets for eight consecutive months; however, Chattanooga, Tenn. ranked in the top five secondary markets for the first time, coming in second with 62.7 percent meeting volume growth. Louisville, Kentucky, headed up secondary markets with 80.4 percent YoY growth. This data is sourced from Cendyn’s Sales Intelligence platform, designed to help hoteliers protect and grow their revenue base.

The debate between “best-of-breed” and “all-in-one” solutions is not new; in fact, the war between these competing ideologies has waged on for many years, especially within the world of hospitality. On one hand, it’s rather easy to make a case for an all-in-one solution – if you can get everything you need, exactly as you need it, in one place, why would you divide and conquer? On the other hand, countless real-life scenarios help to illustrate the limitations of solutions that claim to have it all.

Shiji Group, the leading global provider of hospitality technology, announced today the opening of its new entity in the Kingdom of Saudi Arabia. The expansion is part of Shiji's broader strategy to enhance customer service capabilities and support its growing client base in the Middle East. With the Kingdom poised to become a major hub for tourism and hospitality, Shiji’s local presence is expected to play a pivotal role in serving clients with cutting-edge technology and superior customer support.

Dealing with guest conflict is one of the toughest challenges employees face in the service industry. If mishandled, an on-property complaint can escalate into a negative online review. These reviews can deter potential guests and damage your business’s reputation and revenue. Preventing negative reviews should be a top priority in your strategy.