Sleep Retreat Hotels launches in the UK and partners with Xn protel for cloud PMSSleep Retreat Hotels is a new, luxury boutique brand, launching in August 2016 with a 37-bedroom property in Cornwall, UK. The company is targeting rapid national expansion, with 16 hotels planned by 2018.When evaluating PMS', Nathan Westbury, Managing Director of Sleep Retreat Hotels, was looking for "software that is user friendly, great for guests and can also offer a central reservations system." After reviewing several leading solutions, he settled upon Xn protel's cloud native offering, protel Air.
Wednesday 20 July 2016 - Xn protel Systems |
HITEC 2016: Remembering What You Are | By Bernard EllisMy 25th HITEC is done and dusted. For the uninitiated, HITEC is HFTP's annual "Hospitality Industry
Technology Exposition & Conference," attracting over 5000 buyers, sellers, and a growing number of
innocent bystanders who seem to genuinely want to learn. The event has grown too large to lend itself to a
concise recap, and whether it was busy or a bust, a boon or a boondoggle, revolutionary or repetitive,
laborious or leisurely, will depend on each person's unique experience. Here are the themes that emerged for
me.
Tuesday 19 July 2016 - Infor |
A Hotelier’s Guide to Pokémon GoWe're going to assume you've heard of Pokémon Go. In the last week, this game has shot to the top of the mobile app
sales charts, has been covered by every media company from ABC to Zee News and was even by co-opted by the U.S.
presidential campaigns. But beyond the hype, what does Pokémon Go mean for your hotel and for the broader travel
industry?
Monday 18 July 2016 - Aven Hospitality |
Guestline’s cloud hosted solutions are ‘obvious choice’ for Best Western London Peckham Hotel The latest hotel to opt for Guestline's award winning solutions is London based, Best Western London Peckham Hotel.
The hotel, which is part of a group 10 properties with 915 bedrooms, will be implementing Guestline's property
management system, Rezlynx, to facilitate group wide operational efficiencies and cost savings in several of their
properties.
Monday 18 July 2016 - Guestline Ltd |
Get to know your guests using guest profiles | By Nicki Graham'The OTAs know more about your guests than you do.' It's a harsh comment but one that rings true for many. By
compiling data and learning guest behaviour over time, OTAs have a competitive advantage over hotels in this field.
This type of powerful data aids in marketing, advertising and product progression plans. The OTAs have mastered its
use but it's time for hoteliers to join in on the party too.
Monday 18 July 2016 - Cendyn™ |
Unknown Number In Your Messages? That Might Be Your Hotel Texting YouA few tech-savvy hotels are skipping email and social media and are directly texting their guests.
Arrive Hotels which just opened in Palm Springs has done away with telephones in the guest room
and instead asks guests to text the hotel for whatever they might need. Sixty LES is also embracing
texting as a method of communicating with guests. Even bigger brands like Marriott and Four
Seasons are texting guests, albeit through their mobile apps.
Friday 15 July 2016 - ALICE |
Adjara Group Hospitality implements Amadeus Sales & Event ManagementIt is every meeting planner's nightmare when hours are spent arranging the perfect meeting or event but incorrect or
missed information or an unexpected change means that the attendees walk away remembering the day for all the
wrong reasons.
Adjara Group Hospitality has implemented Amadeus technology to ensure not only the flawless execution of its events
but also to take control of all aspects of its group business. Using Amadeus' Sales & Event Management Advanced
solution, Delphi.fdc, Adjara Group now more efficiently manages its day-to-day operations and has a better
understanding of its business performance.
Adjara Group, which previously struggled with consolidating information from its numerous hotel properties, now reaps
the benefits of Delphi.fdc which allows its staff to work collaboratively across various locations and input information
into one central solution, in real-time, and make updates on the fly. The smoother flow of communication between staff
members and the intuitive interface allows any team member to address the customer's need accurately and promptly
ensuring a high level of customer satisfaction.
Adjara Group also takes advantage of Delphi.fdc's reporting functionality and dashboards which provide a complete
picture of business operations so all teams, and especially management, can make smarter, data-driven business
decisions. Adjara Group has the information to break down its group business performance, understand the growth
across each individual hotel property, and correlate this with the wider market.
"Implementing the Delphi.fdc solution has made a tremendous impact on our business operations, and not only is our
team more equipped to address customer needs promptly and efficiently manage operations, the increased
understanding of our performance has enabled the team to make better business decisions" said Nutsa Monadirishvili,
Revenue Management Consultant at Adjara Group Hospitality. "More than just the technology itself, we wanted to be
sure we were partnering with an organization that supports our objectives. In all phases of our interaction, through the
sales process to implementation and project management, onsite training and support responsiveness, the Amadeus
team has been committed to ensuring that we are successful," Monadirishvili concluded.
"We build our solutions to be intuitive and easy to use so our customers can focus on their customers," said Lee
Horgan, CEO of the Amadeus' hospitality division. "Our goal is to provide the hospitality industry with a complete
solution, which includes the technology they need to advance their business along with superior, professional training
and knowledgeable, dedicated support. We look forward to continuing our successful relationship with Adjara Hospitality
Group."
- ENDS -
Notes to the editors
About Adjara Hospitality GroupAdjara Group Hospitality is the largest and the most rapidly-growing holding company in
the hospitality sector of Georgia in both quantitative and qualitative terms. From the very beginning, our team aimed
to set industry leading standards through accelerated growth, employee motivation, and dynamic development.
adjaragroup.com
About AmadeusAmadeus is a leading provider of advanced technology solutions for the global travel industry. Customer
groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and
websites), and travel buyers (corporations and travel management companies).
The Amadeus group employs around 13,000 people worldwide, across central sites in Madrid (corporate headquarters),
Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organizations globally.
The group operates a transaction-based business model.
Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35
index.
To find out more about Amadeus please visit www.amadeus.com, and www.amadeus.com/blog for more on the travel
industry.
Thursday 14 July 2016 - Amadeus Hospitality |
ALICE Expands Further in the UK, Partnering with the Brooklands Hotel, SurreyALICE, a SaaS platform that completely connects the guest to the hotel, and connects all service departments within a hotel, announced that the Brooklands Hotel, Surrey, adopted its ALICE Suite solution.
Wednesday 13 July 2016 - ALICE |
When digital meets physical: What Pokémon Go means for the travel industry | By Nick VivionIn our world of fragmentation and hyper-targeted micro-niches, few mainstream hits cut through. That's what makes the
nearly-instant global popularity of Pokémon Go so intriguing. The mobile app uses GPS and augmented reality technology
to lead users on a hunt for the digital pets.
Wednesday 13 July 2016 - Aven Hospitality |
3 Technologies to Watch from HITEC 2016As the Senior Vice President for the Travel and Hospitality practice here at DataArt, it's important
that I stay on top of the latest digital trends affecting the industry. So each year I look forward to
attending the Hospitality Industry Technology Exposition and Conference (HITEC), the world's largest
hospitality expo that brings together the brightest minds and hottest hospitality products and
services. And this year, it seems I was not alone. HITEC 2016 saw record-breaking attendance, with
6,395 hospitality professionals from 65 countries descending on the Ernest N. Morial Convention
Center in New Orleans from June 20-23, 2016.
Tuesday 12 July 2016 - DataArt |