Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces Nicole Stanaway as SpaSoft Business Development Manager.

Guestline is delighted to announce the appointment of new company Chairman, David Roche. Roche joins Guestline, market leaders in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry, during an exciting expansion period for the company. Earlier this year, Guestline received investment from The Riverside Company, a global, mid-market private equity firm with extensive experience in its Software Industry Specialization.

A recent Guestfolio study highlighted an exceptional relationship between a hotels' Net Promoter Score (NPS) and their TripAdvisor rating. Using multiple methods, the study outlines how these findings came about and why hoteliers should start paying more attention to their NPS.

Resort and hotel spas make up only about 20% of the global spa market but are often a source of inspiration and leadership in the spa industry while facing unique challenges. In addition to changing workplace dynamics as new generations enter the workforce, they must constantly search for ways to find and retain qualified staff. Staying current with trends in a rapidly evolving industry, as well as marketing to both hotel & resort guests and the local market, represent ongoing challenges.

The Lensbury is a premium hotel, conference centre and leisure club, situated in South West London, UK, with 171 bedrooms, 37 meeting rooms and multiple F&B outlets. The resort boasts world class sporting facilities and hosts international teams from the world of rugby and other disciplines.

Since starting our ALICE newsletter, we've attempted to cover everything we think matters in hospitality technology. In writing the newsletter, we like to take questions and discussion points from our readers, and often we're asked by our readers how to compete with the OTAs and reclaim guest ownership.

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, has announced that The Westin Nashville has chosen its SpaSoft Spa Management System for its spa opening September 2016.

Exploria Resorts operates 8 properties from Orlando and New Smyrna Beach, Florida to Branson, Missouri and Gatlinburg, Tennessee. Each Exploria Resort is a destination for families that want a special vacation filled with unique experiences. Exploria properties offer white sand beaches, the natural beauty of the Great Smoky Mountains National Park, and the thrills of Orlando's world-renowned attractions with the comforts of a leisure getaway. One thing its properties have in common is Exploria's commitment to guest safety that includes Saflok electronic door locks from the dorma+kaba Group.

Georgian House Hotel in London, a boutique property owned by Serena von der Heyde, has recently opted for Guestline's cloud hosted property management and distribution systems to boost online bookings and identify new revenue streams.

The hospitality industry is expanding rapidly. Hotel companies break ground on new build projects every week. Many operators are renovating older properties and reopening them as new brands from Marriott, Hilton, IHG and others. This expansion is based on investor capital; and investors demand a return. How do management companies deliver this return? Profitability.