New York, NY -- The Gregory Hotel and The Renwick Hotel - a pair of historic boutique hotels in Midtown Manhattan - are using ALICE's operations technology and guest engagement platform to improve staff coordination and provide convenient communications options to guests.

Cendyn, the hospitality software leader, is continuing to broaden its reach in the Asia Pacific region with Hotel ICON, the latest property in Hong Kong to select Cendyn as their CRM and loyalty partner.With its unique and upscale design concept, Hotel ICON prides itself on providing the ultimate experience for every guest. Using Cendyn as their CRM and loyalty provider, Hotel ICON will be able to consolidate their revenue and marketing strategies to complete the guest experience from booking to departure."We have been looking for a highly-advanced CRM which can help us integrate our customer retention and revenue management strategy," said Mr. Richard Hatter, General Manager of Hotel ICON. "We are so glad that Cendyn could provide us with a solution to do just that. Furthermore, Cendyn provides us with a platform that can enhance the guest experience prior to and during their stay with us."Cendyn's CRM will provide a guest intelligence solution that utilizes data collected from multiple sources to provide a true, single profile of each guest. Using that data, Hotel ICON will be able to communicate to each guest through the channels that work for them and learn more about each guest throughout their travel journey. It will drive guest retention over time and create more loyal, brand advocates from their customer base."Hotel ICON is a hotel that pushes the boundaries of innovation within the luxury hotel sector. Understanding and ensuring they meet every guest's needs is at the core of everything Hotel ICON stands for. Cendyn is proud to be Hotel ICON's chosen CRM & Loyalty technology partner," said John Seaton, Managing Director, International of Cendyn."The Cendyn Marketing Cloud provides a fully integrated platform which harnesses hotel data from across all its systems to create a single version of truth as it relates to their guests' profile data," Seaton said. "This in turn empowers the hotel and its staff to deliver the right message, to the right guest, at the right time and most importantly through the right channel. We are excited to bring the benefits of our unrivalled CRM and loyalty technology platform to Hotel ICON as we continue to grow aggressively throughout Asia Pacific and worldwide."Cendyn combines first and third party data sources to deliver dynamically generated, one-to-one marketing across all digital marketing channels: email, web, display, mobile, and social. This in turn allows Hotel ICON to have a better understanding of who their guests are, personalize the experience for every guest, increase guest satisfaction and loyalty and drive revenue.About Hotel ICONUnlike any other, Hotel ICON is an upscale Hong Kong hotel in the heart of Tsim Sha Tsui East. Standing as a testament to Hong Kong's creative energy and vibrant arts scene, Hotel ICON showcases work from the city's celebrated designers and the world's most acclaimed architects. Offering the ultimate in comfort and committed to service excellence, Hotel ICON's 262 stylish guestrooms comprise seductive extras, including complimentary wired and Wi-Fi internet connections, smartphone with unlimited mobile data and an ultra-slim 40" Ultra High Definition LED TV.Located on level 9, Hotel ICON's Angsana Spa is a tranquil oasis while the harbor-facing outdoor swimming pool and fitness center allow guests to exercise while enjoying views of Hong Kong Island's spectacular skyline.With a maximum capacity of 580 persons, Hotel ICON's grand Silverbox ballroom is the ideal venue for a celebration or theatre-style conference. Hotel ICON houses three restaurants: Above & Beyond, The Market and GREEN, providing guests with exceptional quality of the food and impeccable service. wallpaper* magazine included Hotel ICON in its 2011 list of the world's Best Business Hotels and DestinAsian included the hotel in its Luxe List 2011. The premier hotel has also won in 2 categories including the Top 25 Hotels in Asia in the 2017 TripAdvisor Traveler's Choice Awards.

Best Western hotels are reaping the benefits of Guestline's Rezlynx cloud hosted property management system, which incorporates the essential functionality of a seamless two-way link to the Best Western CRS.

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality management systems, today announces the integration of its SMS|Host Hospitality Management System with the FreedomPay Commerce Platform.

Cloud5 announced that it has been appointed an Authorized Partner in the Mitel Hospitality Program, further expanding its suite of telephony products and services to enable hotels to meet their customers' evolving needs with flexibility and cost efficiency. This collaboration provides hospitality clients with Cloud5's proven cloud-based voice, networking, and support solutions, alongside the award-winning MiVoice premises-based communications products offered by Mitel, a global leader in enterprise communications.

The current hotel distribution landscape is a complicated tapestry. The large number of interlaced interactions between hoteliers and guests results in an intricate and complex combination of devices, channels and sequences of events that, ultimately, result in booking a hotel room.

FCS Computer Systems (FCS), a leading provider of comprehensive hospitality technology solutions and services, has announced the launch of FCS CosmoPMS, its newly developed SaaS-based property management platform. Designed specifically to meet the needs of smaller properties, inns and even alternative accommodations, CosmoPMS offers a radically new approach to how properties oversee and manage their operations. A PMS portal that prioritizes easy user navigation and quick access to sought after information, the new platform offers an array of customizable features designed to simplify otherwise complex daily tasks and administrative activities. As a subscription-based solution, CosmoPMS will be offered free of charge to properties averaging less than 300 reservations a month, and provides hoteliers and property owners with the ability to obtain a holistic view of their operations.

Direct distribution is vital for the profitability of a company. Hotel managers are fully aware of this, as shown by the many direct distribution activities and the direct booking campaigns launched by hospitality associations.

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces that the latest version of the SMS|Host Property Management System is now available.

ASSA ABLOY Hospitality, the global leader in hospitality and hotel security technology, has been awarded the 2016 Vendor's Trophy in the Hotel Industry for Best Locks Vendor. The annual ceremony, sponsored by renowned Brazilian magazine, Revista HOTÉIS, recognizes international vendors that show outstanding accomplishments in the supply of products and services in the hotel industry. This award marks ASSA ABLOY Hospitality's second consecutive win in the category, having previously earned the Vendor's Trophy title for Best Locks Vendor in 2015.