Agilysys, Inc., a leading global provider of next-generation hospitality software solutions and services, today announced that the company is a sponsor of the 2018 Crescent Hotels & Resorts Leadership Conference to be held March 19-21 at the Sheraton Bay Point Resort in Florida.

Typically, the marketing department plays the lead role in CRM, acting as the primary user and key operator of CRM software and managing guest communications and data.As the guardian of the hotel's brand, the marketing manager ensures that all guest communications are on brand and on message. Additionally, as a primary generator of demand, they use the CRM system to find opportunities to drive revenue and increase profits.The marketing manager also acts as data scientist, extracting data and running reports to keep colleagues informed of trendsand patterns in guest behavior and preferences. 

ALICE has been working hard to fully understand the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and its obligations on us and our customers. We'd like to share what we've learned in order to help hoteliers and anyone else who has to figure out what is going on.

The voice channel delivers from 20 to 50% of bookings for hotel brands. So why has the Contact Center become such an overlooked hospitality distribution channel? In my opinion, our industry has forgotten the impact of this valuable asset, its power to generate revenue, and the customer service it can provide to satisfy the demands of today's busy traveller.

Aptech Computer Systems, Inc., one of the leading hospitality accounting and business intelligence technology companies, announced a strategic partnership with Inova Payroll, a national payroll and human resources service provider.

Beekeeper, a GDPR compliant developer of a digital workplace app, is offering a "31 Point Assessment to Ensure GDPR Compliance" white paper to assist hoteliers in preparing for the European General Data Protection Regulation deadline that goes into effect May 25, 2018. GDPR protects European Union (EU) residents' personally identifiable information against security breaches. Any hotel that does not comply is risking heavy fines.

Cloudbeds, the award-winning hospitality management software for hotels, hostels, inns, bed and breakfasts, campgrounds, and vacation rentals, is pleased to announce a new partnership with Lightspeed, a leading provider of cloud-based point of sale (POS) solutions. This integration automates the process of posting restaurant charges directly to guests' folios, creating a seamless guest experience.

The discussion about technology has changed immensely over the past several years, and hoteliers worldwide have received the message: all guests, millennial, gen z, or otherwise, want mobile tech included in their experience. While the main conversation is about adjusting to consumer needs, there's a more prescient matter on the table for properties in development: considering technology in the design stages to stay ahead.

HTNG's GDPR for Hospitality Workgroup produced a framework and a self-assessment tool to help the hospitality industry prepare for the European Union's General Data Protection Regulation (GDPR).

KEYPR®, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Quinault Beach Resort and Casino, the Quinault Indian Nation-owned property facing beautiful Ocean Shores Washington, has deployed the first phase of its expansive hospitality platform, with keyless entry to be implemented by May.