ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay.

The HEDNA 2019 agenda illustrated the incredible potential for a meeting of the top minds in the hospitality industry, and the conference certainly didn't disappoint.

Getplanning, by Cendyn is excited to announce the launch of a useful new task management feature, To Do Lists, that allows you to easily manage workflows and deadlines within your hotel planning team.

 ALPHARETTA, GA. — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, announced today that Terrell Davis, two-time Super Bowl champion and pro football Hall-of-Famer, will keynote its 2019 annual user conference—Inspire, taking place at Caesars Palace Hotel & Casino in Las Vegas from February 24 - 27.

Atlanta, Shiji Group announced today that Hyatt has selected Infrasys Cloud, a hardware agnostic and cloud-based Restaurant Enterprise Solution, as a solution to enable many of its food and beverage outlets.

This Thursday, Ireckonu will be attending and speaking at this year's HTNG Hospitality Tech Summit, located at Hotel Okura Amsterdam. Industry expert and Ireckonu's VP of Sales, Kees van Donk, will be representing Ireckonu as they align themselves with Hotel Okura and discuss the start of their joint journey, focusing on the boundless enhancements Ireckonu can bring to an already exceptional hotel. Ireckonu's ability to communicate with all the on-premises and above property systems, consolidate the data trapped in data silos, and display them on a living, updated dashboard, provides Hotel Okura with newfound insights on integral information about their guests and the hotels systems. This presentation will be done in collaboration with Michiel Roelfsema, deputy General Manager of the Hotel Okura Amsterdam.

PITTSBURGH - Aptech Computer Systems announced that Airline Hotels upgraded its financial system to PVNG Enterprise Hotel Accounting Software at nine properties. Airline Hotels is a second-generation, family-founded, hospitality company, based out of Saskatchewan that owns and operates hotels. Browser-based PVNG hotel accounting software simplifies accounting operations and safeguards data in the cloud. Aptech is the leading provider of hospitality business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems. Click here for more on Aptech's products and services.

Sugar Hill, GA - Virtua Hospitality Inc., a provider of advanced virtual solutions for the travel and hospitality industry, has announced the launch of UgoVirtual, a comprehensive online platform designed to meet the growing virtual travel and event management/hosting needs of the global travel and hospitality sectors. Leveraging the most recent advancements in virtual reality, web conferencing and e-learning technology, the exclusive UgoVirtual platform allows event organizers and meeting planners to virtualize a variety of events, such as industry tradeshows, corporate meetings and conferences, replicating the experience and content available at on-site events. The flexible and highly configurable UgoVirtual platform can be utilized to host a stand-alone online event or alternatively, to augment an on-site event by creating a virtual version of it for remote attendance, participation and learning.

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, Shiji completed the acquisition of Touchpeak Software, Inc. and its subsidiary EFT Middleware LLC. After being an investor in the company for a number of years, Touchpeak will now be incorporated into Shiji Payment Solutions and continue to operate its business and serve its customers as it has before as a wholly owned company of the Shiji Group.