Ever wonder what all the hotel industry associations out there do? Michael Blake of HTNG and David Sjolander of OpenTravel Alliance walk us through the maze of acronyms and explain why they are an indispensible part of the industry landscape: they’re in it for the long-haul, and their continued success depends on serving the needs of their members

Ireckonu has announced that Mandarin Oriental has renewed its partnership to utilize its Core and IKnowU products to better understand guests' preferences and needs.

Connecting with and effectively marketing to guests are big pain points in the hospitality industry. In an age where guests are inundated with content and have endless accommodation choices available at their fingertips, it can be challenging for hoteliers to reach their guests and maintain their attention. Technology, though a key contributor to the abundance of content and choices available to today's guest, can also help hotel marketers reach their target audience by providing them with the tools to deliver the right message to the right guests, at just the right time.

No matter how or where travelers shop, they want greater choice and convenience when booking a trip. Finding the right place to rest your head at night, can make a real difference to the overall travel experience.

The website is crucial for a hotel to market itself and a vital booking channel. Yet, most hotel websites aren’t being used to their full potential, writes dailypoint’s Michael Toedt. The reason for this is simple, the possibilities are unknown, or the wrong models are used.

HTNG's Citizens Broadband Radio Service (CBRS) for Hospitality Workgroup offers a new opportunity to the hospitality industry to integrate mobile broadband access within operations and to help benefit customers.

Exhibiting for 12 years…check, company President that is a 14-year member and current Chapter President…check, Alright, there simply isn't enough room in one press release to tell you about VENZA's long relationship with HFTP, we guess it was just a matter of time before our relationship shifted from member/exhibitor to vendor. VENZA could not be prouder to announce its new relationship as a vendor for HFTP providing our Matterhorn program as well as our HR Suite of training. HFTP will be using VENZA's InfoSec Awareness Program (PCI/PII/GDPR) training their "human firewall" to protect against data breaches. In addition, HFTP will also be taking advantage of a suite of courses specific to HR needs within the hospitality industry including Sexual Harassment Prevention, Diversity/Guest Relations, Anti-Bribery, Code of Conduct and Acceptable Use.

Imagine if every time you wanted to install a new app on your smartphone, you had to call the maker of your phone to ask about it, then schedule a date far in the future for one of their representatives to come to your house, get it working on your phone, and charge you heaps of money in the process. You wouldn't stand for it, right? Then why go through a similar process when working with your property management system (PMS)?

As the hospitality industry's guide in today's ever more treacherous journey toward data protection, VENZA has always sought to provide up-to-date expertise and tools to achieve, assess, track and document progress. For example, during VENZA's central involvement in HTNG's GDPR for Hospitality workgroup, close attention was given to the unique needs that hotel groups have with regards to privacy regulations (i.e. GDPR, CCPA). As a result, VENZA launched a program that includes access to the Privacy Nexus privacy management system. Flush with multiple functionalities to facilitate compliance (e.g. Data Inventory, Data Subject Request Management, Incident & Breach Management, 3rd Party Management), through the partnership with VENZA, Privacy Nexus is equipped with templates for hotel systems and processings. These templates, along with the always-welcome assistance of VENZA's on-staff Privacy Engineers, ensure maximum meaningful application of the system.

Infor, a global leader in business cloud software specialized by industry, today announced that New Zealand Sudima Hotel Group has deployed Infor Hospitality Management Solution (HMS) across its hotels to streamline its rapidly-growing hotel operations, and to provide a better customer experience with its mobile housekeeper application with faster room turnover.