The success of the hospitality industry has always been rooted in the provision of service and the continued cultivation of relationships. While the rapid advancement of mobile and cloud-based technologies are enhancing the ways hoteliers can interact with travelers, the underlying goal remains the same: to create an exceptional guest experience.

Hotel loyalty programs can be so much more than points and an occasional free room to VIPs. But even that requires forethought. To start, you have to think about the loyalty ecosystem from an architectural standpoint before you even start building the tech to enable it.

ASSA ABLOY Global Solutions has announced the successful implementation of its advanced security access platforms at the Courtyard Bucharest Floreasca. A recently opened hotel located within the business area of Bucharest, Courtyard Bucharest Floreasca is able to provide each guest with both seamless and secure access to their guestrooms using VingCard Signature RFID and VingCard Flex door locks equipped with Mobile Access functionality. Courtyard Bucharest Floreasca has also further ensured a secure and convenient environment throughout the property with the inclusion of panic bars, door retainers and Elsafe Zenith Electronic safes.

Shujaat Khan, Head Concierge at Capital Hilton in Washington D.C., gives us an inside look at how ALICE has helped enhance the hotel's concierge services. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE's dedicated concierge module, ALICE Concierge, lets concierges track all requests with one system and allows for easy access of all relevant guest records through its PMS integration and Google vendor database.

InnSpire, a leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world's most iconic hotels and brands, has been selected by ME by Melia to implement its full stack of connectivity and guest engagement solutions at the much anticipated ME Dubai when the property opens in 2020.

After launching its PMS platform and officially beginning sales at ITB 2019, apaleo, the most open property management system, has announced today that it has reached a new milestone with 250 contracted properties. Its innovative, API-first approach drastically reduces set-up times, eliminates integration and interface fees, and allows new properties to go live in minutes. With multi-property functionalities, apaleo is ideal for hotel chains that want a simple switch away from inflexible legacy systems.

Hotel loyalty programs can be so much more than points and an occasional free room to VIPs. But even that requires forethought. To start, you have to think about the loyalty ecosystem from an architectural standpoint before you even start building the tech to enable it.

InnSpire, the award-winning provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality industry, has successfully deployed its IPTV solution and guest engagement platform at the posh LUX* North Malé Atoll Resort & Villas in Maldives.

London, UK - WIN Global Travel Network, which connects corporate clients to travel management experts around the world, has officially endorsed Amadeus Value Hotels as an alternative solution to billback. Amadeus Value Hotels is sourced by Amadeus and priced by travel agents. Amadeus Value Hotels provides access to more than 400,000 unique hotels with competitive net prices, which means travel agencies can take full control of their earnings.

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced the installation of its award-winning in-room tablets in the luxurious Osthoff Resort on Elkhart Lake, Wisconsin.