Greg Berman has been appointed by Shiji Group as the Chief Operating Officer of Shiji Distribution Solutions. He will assume full responsibility for Shiji Distribution Solutions globally, defining and leading Shiji's journey in the hotel electronic distribution space including completing the merger of the ICEPortal acquisition into the Shiji Distribution business.

The last time you vetted a tech company, you surely received evidence of the company's commitment to customer service. Likely in the form of stats like downtime and call-resolution. The tech company probably said that these stats demonstrated its truly customer-centric philosophy and that its responses to issues would be impeccable. Perhaps they even pulled out a certificate or the name of some customer service award you've never heard of. This kind of proof is not meaningless (though be warned, some of these certificates are paid programs) nor is it enough evidence of a company's commitment to its customers. Anyone can come up with bullet points and certificates at the end of the day, which raises an important question. How do you know if your tech company cares? How do you know if they really have killer customer service?Admittedly, a lot of the companies that have cultivated a cult customer service following (like Zappos and Trader Joe's) have done so as a result of go-big-or-go-home moments, like sending a customer a pizza when the resolution call has gone long or delivering groceries to an elderly customer in a snowstorm. We love these stories as much as anyone, but when it comes to B2B tech companies, the criteria are different. It requires the ideal combo of product, responsiveness, and company culture. Here are a few ways to tell if a tech company truly cares about its service and the success of its customers based on examples from B2B tech companies that are doing it right:

TravelClick, an Amadeus company, and Marriott International, Inc., a leading global lodging company with more than 7,000 properties across 132 countries and territories, have expanded their strategic relationship. As part of this agreement, Marriott will increase its use of TravelClick's Agency360®, Travel Agent Global Distribution System (GDS) Advertising and Rate360®.

More than 60 companies are already registered to attend the upcoming HTNG Asia-Pacific Conference, being held 16-18 September at The Athenee Hotel in Bangkok.

Caesars Entertainment (Las Vegas, NV) is leveraging their collaboration with Shiji Distribution to create a new flagship virtual storefront through Fliggy, Alibaba Group's online travel platform. The partnership will tap into the Chinese outbound travel market by giving over 700 million Alibaba customers easy access to Caesars' resorts and properties. Through Fliggy, travelers will be able to book, manage and pay for trips to any one of Caesars' 150 hotel, casino, restaurant and retail locations.

Shiji Group is happy to announce the appointment of Dan Bell as Senior Vice President of Shiji Americas to oversee all Shiji operations in the Americas.

Leading technology and data company Ireckonu has announced partnership with design-led pioneering aparthotel brand, Locke. Ireckonu will provide Locke with its pioneering Core and IKnowU products, enabling the travel company to monitor and consolidate data from all its integrated systems.

Tourists know there's nowhere better than the East End to experience London at its most vibrant and diverse. Now travelers can experience the safest and most convenient form of room access at the modern East London Hotel. The property has implemented mobile keyless entry from OpenKey, the industry standard for universal mobile key in hotels.

Montage Los Cabos has chosen ALICE as their primary platform to implement a guest concierge system and streamline staff and resort communications. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.

Cendyn is proud to announce that The Rainmaker Group, a Cendyn Company, has ranked on the Inc. 5000 list of the fastest growing privately held companies in the U.S. for 2019. This marks the eighth year for Rainmaker to achieve this honor since 2010. With a continuously expanding customer base and an industry leading platform of revenue & profit solutions, Rainmaker continues to rank on the Inc. 5000 list due to its impressive growth in the hospitality space.Founded in 1998 by Bruce Barfield and Tammy Farley, Rainmaker was recently acquired by Cendyn.