With the increased popularity of cloud storage and computing systems, information that used to be stored on-premise now sits in data centers around the world, making it more challenging to comply with data processing regulations. Data sovereignty for hotels has become a critical part of a hotel’s IT strategy. But what exactly is data sovereignty for hotels and what does it mean for business today?

Pay attention to that man behind the curtain—as he opens the hood of the industry’s leading revenue science engine.

There’s an adage that reads, “If you take care of your employees, they will take care of your customers, and your business will take care of itself.” There is, perhaps, no better example of this sentiment at work than the hospitality industry. It is the primary responsibility of hospitality staff to take care of guests and anticipate their needs and, on the flip side, it is the primary responsibility of hospitality management to take care of their staff by providing a safe, connected, and support-driven workplace. The idea is quite simple; the more supported hoteliers feel within their roles, the more empowered they are to consistently meet and – better yet – exceed guest demands.

Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced the opening of a 15,000 Sq. foot contact center in Toronto to service customer travel itinerary needs for one of the world’s most well-recognized financial services companies.

As many hotels attempt to chart a course into the uncharted territory of post-pandemic hospitality, Vienna House, the Austrian hotel group that is all about endless exploration, the European zeitgeist, and modern hospitality, has forged ahead, setting an example for others in the industry to follow. The trick to their success? Holding strong to their values of “being yourself, sharing your talent, making it simple, and taking initiative.” These values are certainly visible in their digital strategy, as directed by Adrian Schmidt, Vienna House’s Corporate Director Commercial Marketing & Digital Strategy. We spoke with Adrian to learn more about their marketing strategy as a tech-forward, early-adopting boutique hotel group in the DACH region, overrated and underrated tech, and what it takes to succeed in hotel marketing in 2022. Read on to learn more about what a modern boutique hotel group marketing strategy looks like for 2022 and beyond.

Simon Sinek once said, “Corporate culture matters. How management chooses to treat its people impacts everything for better or for worse.” To this effect, countless organizations across various industries find themselves obsessing over even the minute details of their corporate culture. From Google-esque workplaces to flexible working formats, brands are constantly trying to set themselves apart from their competitors with respect to the employee experience they offer. Attracting the right talent and, more importantly, holding on to that talent is a top-tier priority; after all, high staff turnover is a costly problem that directly impacts a company’s bottom line and operational efficiency and performance.

Shiji has recently announced that Amazon Web Services, Inc. (AWS) has selected Shiji as the pilot Partner for their newly launched AWS Outposts servers, a fully managed service that offers hybrid cloud experiences to run the same AWS infrastructure and services, application programming interfaces (APIs) and tools to locations with limited space.

If we were to ask you what word described 2020 and 2021, the term “unprecedented” might come to mind. Over the last 24 months, after all, we’ve been berated with mention of the “unprecedented times” and “the new normal” that followed in wake of the COVID-19 pandemic after it first made headlines in early 2020.

Alpharetta, GA and Toronto, ON, Canada, December 16, 2021 -- Agilysys, Inc. (NASDAQ: AGYS), a leading provider of next generation SaaS software solutions, today announced it has entered into a definitive agreement to acquire ResortSuite, a Canada-based fully integrated property management solution provider focused on the complex multi-amenity and resort market. This acquisition creates the opportunity to bring next generation SaaS solutions to ResortSuite customers who have been served well by a trusted partner for more than twenty years. With unparalleled experience and commitment to the hospitality industry and innovation driven roadmaps and expertise, this combination will enable revenue synergies and delivery of world class integrated hotel property management and contactless capabilities to the global hospitality industry.

As the hospitality industry ends 2021 still dealing with the global pandemic, there’s a mix of hope and trepidation leading into 2022. Hoteliers, many of whom spent the last year making major shifts to mobile or smart-room tech, are wondering if next year will bring a full reopening and a return to pre-pandemic revenue levels. Over the last two years, our Customer Experience team at INTELITY has worked alongside our customers to strengthen their tech presence, find solutions for pandemic-related barriers, and helped meet the changing expectations of tech-savvy guests. As we prepare for the upcoming year, we must consider how the past year pushed the hospitality industry to evolve, specifically in regards to new tech.