The hospitality industry has always faced a unique challenge that most other industries don’t have: Repeat customers are hard to come by. Studies show that around 90% of all hotel guests never return for a second stay. Some of the reasoning for this is understandable — many guests are visiting from far away, and people often like seeing new places when they travel. However, times are changing. In the post-pandemic world, many people are opting to return to familiar places that they trust. And as marketing evolves, customers are becoming more loyal to brands they like. Furthermore, recent technology is making it possible to capitalize on these trends in the form of loyalty programs. Brands that can use loyalty programs effectively to unlock the potential of repeat guests can gain a significant edge over the competition.

For more than 20 years, PCH Hotels & Resorts, a Mobile, Ala.-based hotel management and development company, relied on Aptech for back-office accounting. When the company learned that its existing software was being phased out and replaced by Aptech’s next generation enterprise accounting solution, PVNG, the corporate finance team had some big decisions to make. Do they remain with Aptech, a company that PCH President Tony Davis has been familiar with and successfully using for more than 35 years across his hospitality career, or do they move on and try something new?

Cloudbeds, the hospitality industry’s fastest-growing technology provider, announced it has been selected by Forbes as one of America’s Best Startup Employers of 2022. The annual list recognizes the top 500 companies in the United States based on employer reputation, employee satisfaction and growth. This is the remote-first company’s second consecutive year on the list.

ALPHARETTA, GA — APRIL 26, 2022 — In its first in-person spa industry conference appearance since acquiring hospitality software innovator ResortSuite in January 2022, Agilysys, Inc. (Nasdaq: AGYS) will accept the ISPA Innovate Award ResortSuite won in 2021 but did not receive in a formal ceremony because the show was cancelled due to COVID. ResortSuite won the award for a mobile app that enables spas to provide guests with anytime, anywhere access to book appointments, view itineraries, manage member profiles and see other content, all presented under the spa’s brand and guidelines. The Agilysys ResortSuite team will be recognized in the May 4th Power Session during the 2022 ISPA Conference at Mandalay Bay in Las Vegas May 2-4, 2022.

The Spanish market is incredibly diverse and independent hotels dominate the region with roughly two-thirds of the market. However, all hotels and serviced apartments are in constant need of better tools to improve the guest journey while increasing efficiency. Until now, large hotel chains led the change to adopt the most efficient and innovative solutions. With smaller budgets, Independents and small hotel chains depend on legacy PMS technology, which is a challenge when trying to upgrade their hotel stack. Now is the right time for Apaleo to resolve these challenges in Spain with its hospitality platform.

Our recent era represents a paradigm shift to the way restaurants and food services concepts do business. It has caused industry leaders to consider the fundamentals of their restaurant technology as far as how it serves the transformed landscape. But it’s important to note that many of the trends and movements that we see in the industry today had been emerging for many years before our new decade and this new world of serving guests in a disruptive period began.

RateGain Travel Technologies Limited (RateGain), a provider of SaaS solutions for travel and hospitality, announced today that it has been selected by Caesars Entertainment, Inc. (Caesars), the largest gaming company in the United States, to provide real-time rate intelligence to boost hotel performance, profitability, and RevPar.

Infor, the industry cloud company, today announced that the San Manuel Band of Mission Indians in California has decided to implement the newest iteration of Infor CloudSuite™ Financials & Supply Management and Infor d/EPM to transform its back-office strategy for growth. By migrating from its current system, San Manuel’s entities will be operating with a modern ERP system that will empower finance teams with modern, cloud-based tools, allowing the organization to stay modern and agile for continued growth, all while supporting its ultimate goal of creating unforgettable guest experiences.

Most recently, we hosted a panel to discuss how cloud technology can improve many facets of hospitality operations, boosting efficiency, streamlining operations, and improving the guest experience. To explore the topic and share tips that hoteliers can apply in their own work, we brought together Tobias Koehler, Chief Commercial Officer, Big Mama Hotels, Florian Tinnus, Global Lead Travel & Hospitality Partners, Amazon Web Services, Travel & Hospitality, Anthony Hunt, VP Strategy/ Product, Shiji, and Jay Sherman, Director, Global Pre-Sales.

InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has partnered with The Don CeSar, a historic property located on Florida’s Gulf Coast, to provide a comprehensive suite of technology solutions designed to maximize and streamline the guest experience. The foundation of the landmark technology integration is a full-featured mobile app developed by InnSpire that provides integrated access to mobile check-in and out functionality, secure digital key-based contactless access to guestrooms, and unmatched service and convenience through “F&B Everywhere,” which allows guests to remotely order food and drinks from the pool deck, and later from the whole beach.